Plants vs Zombies Heroes account restoration or credit

Hello,

I was directed here by EA Help after multiple support interactions regarding my account in Plants vs. Zombies Heroes.

I previously had an account on mobile iOS where I made several purchases, including a starter bundle and additional gem purchases. After switching to a new device and reinstalling the app, I lost access to this account.

I have valid proof of purchase and can provide it if needed.

I am hoping to receive assistance with either:

• Restoring access to my original account, or
• Receiving equivalent in-game value (such as gems) based on my purchases

I was advised that this forum is the appropriate place for further assistance, so I would greatly appreciate any help or direction from the team.

I would like to continue making purchases but only if this gets resolved first. 

Thank you for your time.