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Anonymous's avatar
Anonymous
10 years ago

Re: sorry, but you do not meet the criteria to access online features

How old are you?

I am having this issue with my son who is under 13.

EA thinks it can override parents even if I am ok with him playing the game.

Just redonkulous!

6 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago

    Same here,

    Trying to get my 9 year old to log in, I had the same problem with FIFA 15 but after trying for a long time I got it

  • Anonymous's avatar
    Anonymous
    8 years ago

    How did you resolve the issue?  I'm having the same problem with Battlefront

  • ietxmmyrus's avatar
    ietxmmyrus
    Icon for EA Staff rankEA Staff
    8 years ago

    Hey @fireninja2304,

    are you still experiencing this issue? If so, please check your settings on your Xbox.

    1. Scroll left on the Home screen to open the guide.

    2. Select Settings > All Settings.

    3. Under Privacy & online safety, select Xbox Live privacy.

    4. Choose Adult defaults.

    5. Reboot your console and launch the game again.

    If you should receive the same error message, could you please share the gamertag you're trying to log on with?

  • Anonymous's avatar
    Anonymous
    8 years ago

    I never got it to work, and sold the game 

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