Re: Steam - Missing Pre-Order Content

@Straatford87 I believe the bonuses are supposed to be available for players that pre-ordered at the beginning after the game launch, as three of the people from my Steam friend-list who pre-ordered had told me that they have their bonuses available IMMEDIATELY after they got into the game, they do not have any progress on the single player.

I had also the Error 918 and no Pre-Order bonusses

Steam ID: |BG|-Raveshaw

Same here. Had the 918 problem and now I don't have any preoder bonuses.

Steam name: MasterMarcoHD

I was redirected here so here it is.

Product: Star Wars: Squadrons
Platform:Steam-PC
Please specify your platform model. PC
What is your gamertag/PSN ID/EA Account name? Mormonpope (steam name is Mormonpope)
Are you playing in VR? Yes
Which VR Platform are you using? Steam VR
Which part of the game is the issue happening in? Hangar / Briefing Room
What were you doing when the bug occurred? Step by Step detail is helpful. I started the game and my preorder content is still locked
Where did this issue occur? Please include menu name or in game location. All hangar customization screens
When did this happen? (dd.mm.yy hh:mm) 02.10.20 01:30
How often does the bug occur? Every time (100%)
How severe is your issue? Can play with mild frustration
What happens when the bug occurs? My preorder items stay locked
What do you expect to see? My preorder items unlocked and usable
Which ship were you playing? If not applicable, just answer "no" or "none." none
What components were you using? NA
Which customizations (if any) were you using? Apparently not my preorder ones

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Here's what I'm seeing in game. I've tried restarting it, I've waited 3 days, I've removed and reinstalled the DLC on steam and still nothing. 

@Straatford87 

add me to the list but im on xbox.

Have the preorder bonus downloaded but its not unlocked in game.

Locked behind operation 2

@Straatford87Why is this topic marked as having a solution? This is not true! It's been four days since the game was launched. Many players did not receive pre-order content.
Why is there no official information about this problem?
Why is the community manager silent?

I expect its because there is no easy solution.

I would imagine they messed up and made the DLC activation a one shot thing that missed the boat because of the connection error and are now scrambling to try to work out how they can activate it on missing accounts. If it were an easy fix they would have said something by now.

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@Esgaledel wrote:

@Straatford87Why is this topic marked as having a solution? This is not true! It's been four days since the game was launched. Many players did not receive pre-order content.
Why is there no official information about this problem?
Why is the community manager silent?

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Agreed. Someone erroneously marked one of the replies as a solution that is not the solution.

@Straatford87 - Any update?

@Straatford87 - I believe this is a known issue, so should go on the Known Issues thread, correct?

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@IdBuckThat wrote:
@DarthFDG@Esgaledel

If you look in Known Issues they are aware of this problem and working on the solution. Also if you read through this topic you would notice that EA has responded with an update letting us know they are working on the problem. All we can do now is be patient. You can play the game, unlock other skins and know that your pre order content is coming.

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I'm fully aware EA is working on the problem. What people have called out is that this thread is marked as solved, when it is not solved.

918 is not a pre-requisite for the pre-order issue. I never saw a 918 error, yet I can't access the pre-order content. 918 may be unrelated, so the Known Issues likely needs to be clarified. I can't say for sure, as I'm not on the dev team.

Just in case I missed something,  I believe I see the skins there but locked until Operation 2. (Screenshots attached.)  Does anyone else see the skins but are locked or am I the only one here who sees that?

In the 2nd post (which was marked as the solution), I noticed that is says you have to play a bit.  Maybe it's not intended to be there as soon as we opened the game or maybe pre-orders are supposed to get immediately and everyone else wait. (If the latter then maybe it's not an exclusive?) I'm not sure what was intended.

Anyway, I suspect that because this thread is considered "solved' no one revisits it.  (Hopefully I'm wrong.)

@Caliboon 

Correct, you do need to play for a bit before you can unlock the content. However, your fellow pilots mentioned that even after reaching the parts needed to unlock the content, it's still not there.

More details on how to find bonus gear is listed in our EA Help article, here: https://help.ea.com/en-us/help/star-wars-squadrons/star-wars-squadrons/star-wars-squadrons-pre-launch-checks/

As an update, we're still investigating and I'll provide more details as they become available. I've also added a comment to my main post marked as "solved" to clarify that it's only marked as solved so the post is easier to find and read.

@Straatford87 Thanks. Since I pre-ordered and have access to the customization screen you can see it's still locked for me. (See previous screenshots. I'm on Mission 7 so far.)  I guess add my name to the list.

I'm assuming that the pre-order is not exclusive then and others will eventually be able to get the same cosmetics?

Maybe this is related to the issue with Origin not fully recognizing we have the game installed? (and maybe that was related to the network error we had previously?)

I can see the game in Origin, I can't launch from Origin nor can I see progress in Origin.

Just chiming in to say I also have this issue, and I'm definitely far enough in that I should have them.