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EA_Mako's avatar
EA_Mako
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4 years ago

Re: An unexpected error occurred while linking accounts

Hey @xxodiack, sorry to hear this has been such a hassle to get your account moved over.

Just looking through the chats here, it seems your old android account was already moved, but that's been linked to the old Game Center account you're no longer able to access.

We would need to look into trying to get that link reverted so we can move that to your new Game Center account instead.

That is not something we're able to do via the forums, sorry. I'm afraid you would need to reach back out to an advisor to give this another shot.

You can find more information on how to reach them over at the EA Help website, or if you prefer you can also speak with them over Twitter or Facebook instead.

3 Replies

  • What do you suggest now? I gave it a go and they gave me the selfservice link.. 2 different people and they don't look into the case.. worst customer service i have ever experienced

  • Rest of the screenshots

  • So after trying to figure out how to get my proof of purchase the correct way in terms of screenshots in the correct way and file. The help was closed again. ( See screenshot) again every reply was a different person.

    I have used 3 weeks of this.. i cannot take it anymore. do something or me and my purchases are gone forever.

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