GL Ahsoka Tano Ultimate Bug

I have been experiencing this same issue since GL Ahsoka Tano became available. When using her ultimate ability, it can cause the game to lose the buttons in the lower right corner of the screen. This has happened to me in GAC, TW, and TB. I have used the in game EA Help, but I don't feel heard when trying to explain. I'm told to back-up the game or reproduce it on another device. It's frustrating to lose out on banners, stats, and rewards due to this continued problem. Is there any timeline to when a fix will be available? I'm not the only one experiencing this problem.