Re: unable to launch the game from the EA App

@ArkenThomP
Depends on:
- cpu
- ssd or hdd?
- enabled antivirus
- ssd/hdd condition (bad sectors)
...

@Jamescooper23 

Happy gaming!

@MADrag0n
the DISM.exe /Online /Cleanup-Image /RestoreHealth stand without error sins 4 houers. The Monitor say 0% for all my HDD/SDD.
Is this normal?
the resmon.exe show 0% for the gaming-HDD

in my case problem solved when disconnecting the razer tartarus

@MADrag0n

I try all your hero post tipps.

onely at - Disable "controlled folder access" I cant find this in my geman installation of Win11 after the step 1. on the microsoft support site. I try my best.

there are "no" Survivor files in %LOCALAPPDATA%\SwGame\
there is no folder "%USERPROFILE%\Saved Games\Respawn\JediSurvivor\" (I find the folder for Fallen Order)
The list.txt is attatched.

Can you still help me?

The Error:
wehn I start Jedi:Survivor in steam app (or EA app) the smal ea app window comes, go minimize, close, start one more the big ea app window. Then all ea windows colse. The stem app shows some seconds mor as playd the game but no sound, no picture.

@ArkenThomP
“Controlled folder access” in Win11:
Settings -> Windows Defender -> Windows defender security center -> “Virus and threat protection” -> "Virus & threat protection settings" -> “Controlled folder access”

Disable GameBar for testing: Go to Settings -> Gaming and disable "Xbox Game Bar"

Also, disable this before starting the game for testing:
Avira Antivirus and FireWall
Avira VPN
Gladinet Cloud Suite / Nuance Cloud

And close BlasterX software.

@MADrag0n 

I did all steps you shown, still having the same problem. EA app starts, seems to start loading and closes without any error messages.

Steam shows the game running for a few seconds while the EA app seems to be loading, but when the app closes Steam stops showing the game

as running too. (fun side note: steam says I Played the game for 10 minutes and I still have not even seen a loading screen).

anyways attaching my List.txt

Any help is greatly appreciated

Appreciate all of your attempts to help, madragon. Have attempted all of your suggestions (and about 1000 other things) to get this to work. Now I just want a refund.

@TherosBR 

I see in ur system many software that can potentially cause some conflict, so for testing try to boot ur PC in "Clean Boot" mode (exclude EA and Steam processes) and then check ur processes and disable / close / kill this:

Disable Antivirus / Firewall:

AVGSvc.exe, avgToolsSvc.exe

Disable ZoneAlarm Anti-Ransomware / Antivirus / Firewall or Internet Security from Check Point Software Technologies:
zatray.exe
ZAAR.exe

Disconnect from VPN

OpenVPN
openvpnserv.exe

Kill Wacom software:
WTabletServiceCon.exe
Pen_TabletUser.exe
WacomHost.exe
Pen_Tablet.exe
Pen_TouchUser.exe

Unplug Logitech X52 controller and kill:
X52Pro_Profiler.exe
X56_Profiler.exe

Disable Elgato software:
StreamDeck.exe
ElgatoAudioControlServer

Disable L-Connect software:
L-Connect 2.exe

Discard all overclock and kill The Xtreme Tuner software:
Xtreme Tuner.exe

Kill Logitech Capture software:
LogiFacecamService.exe

Then try to launch the game.

Hmm, it running https://youtu.be/FOlxhzJ2dxk

Got similar error. Done all stetps including disble one drive. Here's my list file.

@MADrag0nthanks for the help!

Just tried with all that disabled, but still the same issue...

Could it be that I have the game installed on a different drive? (steam itself is on another drive and i have a steam library on another drive where the game is installed)

nah, mines installed on the same drive as windows. 

@TherosBR 

Usually, this is not a problem. It can occur in two cases:
1) if all those different folders and files have the wrong access/security settings. All of them must have full access for the System, the Administrators group and the current user;
2) if there are non-standard letters/symbols in the paths to the necessary files. You must use only numbers and standard letters of the English alphabet.

@MADrag0n 

All that is fine folders names and acess permits....

Im truly at a loss here.... but seems more like that Im in a hole that only EA or Respawn would be able to take me off... LOL

Been working with computers for about 20 or so years, and im out of ideas on what else I can try.

If you have any other ideas please let me know

Thanks in advance!