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EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Can’t access https://store.galaxy-of-heroes.starwars.ea.com/ Doesn’t send code

Hi @smokenurgrasas

We've prepared a guide to help with the webstore errors here: [SWGOH] Webstore Errors Guide

It sounds like you're running into issues with Step 3; Enter the code from your email. There are 3 common scenarios that can cause issues at that stage but the image you attached rules out one of the scenarios; SWGOH Account isn’t connected to the EA account:

Could you read through the other two scenarios please and follow the steps to addressing them? The steps are in the guide here: Step 3; Enter the code from your email.

  • New EA AccountThe EA Account is newly created and has not yet fully completed the set-up process. 
  • A Second SWGOH account: The email you're entering on the webstore is registered to a different SWGOH account.

Thanks,

EA_Lanna

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