Forum Discussion
13 Replies
- Belgorad8 years agoHero (Retired)
Ok that makes sense. I was wondering as so far I have had one disconnect but that is it. Granted I've been running solo content and most of my issues last night were during uprisings and flashpoints. Should I still check with my ISP or does everything else look good?
- proxos6668 years agoHero+
Everything else looks fine, no sign of the packetloss appearing at hop 2 and travelling through all other hops as seen in the original plot , that type of loss will hurt
- Belgorad8 years agoHero (Retired)
I think I will have to. I keep running pingplotter and when I just lost my connection this is what I got
- proxos6668 years agoHero+
Check the modem logs , see if it dropped link and reconnected or simply stopped responding for a short period
- proxos6668 years agoHero+
What sort of connection is this ? cable ?
- Belgorad8 years agoHero (Retired)
It is a hardline connection from my desktop straight to the all in one modem/router. Here is the log:
SpoilerTime Priority Description Wed Mar 15 07:59:34 2017 Notice 👿 Web user logged in from 192.168.0.2 Wed Mar 15 07:59:24 2017 Notice 👿 web user logged out from 192.168.0.2. Wed Mar 15 07:53:33 2017 Notice 👿 Web user logged in from 192.168.0.2 Wed Mar 15 07:48:45 2017 Notice 👿 WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/... Wed Mar 15 07:44:24 2017 Critical 🏀 Started Unicast Maintenance Ranging - No Response received -... Wed Mar 15 07:33:37 2017 Notice 👿 WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A... Wed Mar 15 07:18:29 2017 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=34:68... Wed Mar 15 07:18:29 2017 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=34:68... Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MA... Time Not Established Notice 👿 Honoring MDD; IP provisioning mode = IPv4 Time Not Established Notice 👿 WiFi Interface [wl1] set to Channel 161 (Side-Band Channel:N... Time Not Established Notice 👿 WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/... Wed Mar 15 07:17:15 2017 Notice 👿 SW download Successful - Via NMS Wed Mar 15 07:13:56 2017 Notice 👿 SW Download INIT - Via NMS Wed Mar 15 07:03:09 2017 Notice 👿 WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A... Wed Mar 15 06:17:55 2017 Notice 👿 WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/... Wed Mar 15 05:54:05 2017 Critical 🏀 Started Unicast Maintenance Ranging - No Response received -... Wed Mar 15 05:32:38 2017 Notice 👿 WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A... Wed Mar 15 05:19:32 2017 Critical 🏀 Started Unicast Maintenance Ranging - No Response received -... Wed Mar 15 05:17:32 2017 Notice 👿 WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/... Wed Mar 15 05:07:29 2017 Error (4) DHCP RENEW WARNING - Field invalid in response v4 option;CM-... Wed Mar 15 05:02:16 2017 Critical 🏀 Started Unicast Maintenance Ranging - No Response received -... Wed Mar 15 04:48:13 2017 Notice 👿 WiFi Interface [wl1] set to Channel 161 (Side-Band Channel:N... Wed Mar 15 04:47:19 2017 Notice 👿 WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A... Wed Mar 15 04:47:09 2017 Notice 👿 WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/... Wed Mar 15 04:45:56 2017 Notice 👿 Web user logged in from 192.168.0.2 Wed Mar 15 04:43:33 2017 Notice 👿 Web login failed from 192.168.0.2 Wed Mar 15 04:37:31 2017 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=34:68... Wed Mar 15 04:37:31 2017 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=34:68... Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MA... Time Not Established Notice 👿 Honoring MDD; IP provisioning mode = IPv4 Time Not Established Critical 🏀 SYNC Timing Synchronization failure - Failed to acquire QAM/... Time Not Established Notice 👿 WiFi Interface [wl1] set to Channel 36 (Side-Band Channel:N/... Time Not Established Notice 👿 WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A... Time Not Established Notice 👿 WiFi Interface [wl1] set to Channel 0 (Side-Band Channel:325... Time Not Established Notice 👿 WiFi Interface [wl0] set to Channel 0 (Side-Band Channel:325... Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MA... Time Not Established Notice 👿 Honoring MDD; IP provisioning mode = IPv4 Time Not Established Critical 🏀 No Ranging Response received - T3 time-out;CM-MAC=34:68:95:f... Time Not Established Notice 👿 WiFi Interface [wl1] set to Channel 36 (Side-Band Channel:N/... - proxos6668 years agoHero+
It appears that at Wed Mar 15 07:17:15 2017 your ISP pushed a firmware update to the modem
SW download Successful - Via NMS
it then appears to have rebooted and came back up a minute later at Wed Mar 15 07:18:29 2017
times do not match the pingplot but if as shown in that log you last logged into at Wed Mar 15 07:59:24 2017 the time is wrong in the modem (which isnt critical its just an annoyance)
- proxos6668 years agoHero+
Give the ISP a call
Started Unicast Maintenance Ranging - No Response receive
I have made the assumption this is a cable modem , there can be RF interference occurring that is producing that error, the modem is trying to range into the ISP equipment and failing
- Belgorad8 years agoHero (Retired)
- proxos6668 years agoHero+
I imagine they may send someone out, the cable tap outside may have some rust on it
- proxos6668 years agoHero+
You can look at the power levels in the modem and see if they are in range - link
Something looking like
SpoilerPower Level Signal to Noise Ratio
Channel 1: 10.3 dBmV 40.0 dB
Channel 2: 9.7 dBmV 40.9 dB
Channel 3: 9.9 dBmV 40.7 dB
Channel 4: 9.5 dBmV 41.4 dB
Channel 5: 9.0 dBmV 40.9 dB
Channel 6: 10.5 dBmV 41.9 dB
Channel 7: 10.5 dBmV 41.7 dB
Channel 8: 9.8 dBmV 42.5 dB
Upstream Channels
Power Level
Channel 1: 43.2 dBmV
Channel 2: 0.0 dBmV
Channel 3: 0.0 dBmV
Channel 4: 0.0 dBmVThe ISP will likely remote in and look anyways
- Belgorad8 years agoHero (Retired)
I called, they said my levels to my modem are fine, but they noticed errors with the service in the area as well that would affect me and other as well. They said they would have to send a maintenance tech out but I don't have to be home so that's good.
- proxos6668 years agoHero+
Glad to hear they have identified an issue that is the hard part out of the way 🙂 now for the fix.