I am not sure why this happened. I've been on the phone and online with EA Help reps, and they are not able to get my account back because someone hacked my account, and attached an email that was not one that I've ever used, and now i wont be able to play ANY EA titles unless i start a whole new profile. They have a list of things that they check off, and if even one of those things isn't right, they wont tell you what part is wrong, and they wont be able to transfer you to someone that can actually do something about it and help you. EA Help is some third party assistant, and i would love for one of them to see this, read it, and get me some better help,. I cant access an email that I've never established, nor can i get a recovery email because the only one they have on file is the hacked one. So i lost 2 years worth of content from one of my most anticipated games of my life, and i have loved every aspect of the game, even when they were figuring things out. If you get this, and find a solution that would work for me, I would love the help!