CG_MindTricks
EA Staff (Retired)
EA Staff (Retired)Re: No Bonus Energies
@enltguy Hi there, not quite sure why you wouldn't be getting the bonus energy if you haven't changed your timezone recently.
We also didn't receive any other similar reports.
You can currently claim the Bonus Energy and Ship Energy in 5h 16m. Then Bonus Energy and Cantina Energy in 23h 16m.
Another explanation would be if you are currently travelling to another country which may be on a different time zone in which case you need to login at the times you would login for free energy in your original time zone (as the account doesn't update the timezone automatically when you travel).
In order to investigate further we would need some screenshots or a video if the issue occurs for you again.
Thank you.
We also didn't receive any other similar reports.
You can currently claim the Bonus Energy and Ship Energy in 5h 16m. Then Bonus Energy and Cantina Energy in 23h 16m.
Another explanation would be if you are currently travelling to another country which may be on a different time zone in which case you need to login at the times you would login for free energy in your original time zone (as the account doesn't update the timezone automatically when you travel).
In order to investigate further we would need some screenshots or a video if the issue occurs for you again.
Thank you.
