Re: Other Family Profiles Can't access Battlefront 2 Celebration Edition

For any refund @AW_Cramer you would need to speak with the retailer.

Darko

Thanks, I already did it with XBox Support.

I have the same issue and have a support ticket with Xbox, but your example isn't really an apples to apples comparison.  This is sold as a game upgrade - not a pack.  I've read the fine print and if it is meant to be limited to the purchaser only it should be clearly spelled out.  This upgrade is rife with complaints across the web of people who can't get it to work period.

Try going into each character and go to “presentations”. It took us a while to figure out that we had the plan all along when we thought we didn’t have it 

Parents typically buy downloadable content on their profile, and have an expectation that the content will be accessible by other profiles across the device. Seems to me that this is little more than a way to manipulate buyers. It is shady that buying downloadable content is tied to a profile, and that you do not state as much. 

If I download content, anyone with access to that device ought to be able to play that content. At best, your approach is intentionally obscure, and at worst, intentionally deceptive, designed to get consumers to buy the same content over and again without hope of refund or profile transfer. You have to know that this approach has timeline which is ultimately not going to work out for you. I will not support EA in this sort of business practice.

I encourage you to change your verbiage so that consumers are aware, and that you work on your community relationships. 

I agree with the above. This policy should have been made clear from the start. I've already requested a refund, and have three very disappointed kids on my hands. EA has done much to re-build good faith with the SW Battlefront community since the initial release. This choice was... unfortunate. 

I'll join the chorus here, completely underhand move by EA.

I bought this for my sons birthday the other day, we are self-isolating so thought this would cheer him up.

NO MENTION WHATSOEVER on the PS store page to say that the Celebration edition is treated as DLC so he only gets the base game because, as per usual, I added this to my account on our PS4.

Got in touch with Sony who are no help at all - telling me because I downloaded it they wont refund or transfer it to another account.  They also say "I'm afraid DLC can't be shared between accounts, this will only be available on the account you purchased it on" - would have helped if they had made it crystal clear that this edition is not in fact a complete package but just a collection of DLC's.

I'm not trying to steal anything here - what I am left with is a game that doesn't interest me on my account full of useless DLC that my boy would have loved that he cannot access.

EA should be ashamed of themselves and I can say that I will think long and hard about where what little of my money I have left after all this will go.

This is a time where people will remember how companies have treated them...

Is a Celebration Edition Upgrade purchase needed for each user on my console?

Apparently it is.

AKA: EA expects me to buy 4 copies of the Celebration Edition Upgrade for one console?!?!

@EA_Darko states "For any questions as to what can be shared over Xbox game sharing ... speak with Xbox support."

Xbox support has assured me that it was EA's decision to treat this "GAME Upgrade" as profile-specific DLC. Meaning that EA expects me to purchase 4 copies of this to enable each profile on my XBox to access the content at a total cost of $99.96 plus tax.

XBox support WILL refund your purchase - if you purchased believing you would get a true upgrade as advertised.

I recommend avoiding this altogether.