Forum Discussion

edsil1337's avatar
6 years ago

Can't change Paypal info

I'm trying to buy subscriber status, but for reasons unknown to me, it says "Thanks, here's your receipt!" and then gives me a blank page. When I go into payment history, it says "Failed". When I try to delete my Paypal information, to re-enter it in case there's something wrong, it says "Are you sure you want to delete your info?" and when I hit "Yes" it loads a second...and then hasn't deleted it. I can't enter my Paypal info, as a result, since it says "That email is already in use".

I had originally tried to open up a ticket in game for this or something, but the button to open a Customer Service ticket in game is grayed out.

7 Replies

  • I'm trying to buy subscriber status, but for reasons unknown to me, it says "Thanks, here's your receipt!" and then gives me a blank page. When I go into payment history, it says "Failed". When I try to delete my Paypal information, to re-enter it in case there's something wrong, it says "Are you sure you want to delete your info?" and when I hit "Yes" it loads a second...and then hasn't deleted it. I can't enter my Paypal info, as a result, since it says "That email is already in use".

  • It just gives me "Operation Failed, please try again later" when I try.

    What's odd is that my Origin account has no issues billing for Origin Premier or anything like that, and I've bought several games off ORIGIN using my paypal, but when I go to SWTOR to try and buy Subscriber it just fails with no error message given

  • I'd imagine it is, since it uses the same email address, and they both have only my paypal account linked to them, AND they both have the same error issue trying to remove my paypal account.

    I was hoping to be able to avoid calling a customer service line but that might be what I'm stuck doing :/

  • proxos666's avatar
    proxos666
    Hero+
    6 years ago

    @edsil1337 

    if you have origin access it may not allow the deletion of that payment method until it expires 

  • What's odd is that it's been taking recurring payments from that paypal account, and it considers it totally valid, but I can't use it specifically for SWTOR. Currently trying to take a look through EA support directly on their live chat feature to see if there's something that can be done there

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