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SomePlusDragon's avatar
SomePlusDragon
New Novice
3 months ago
Solved

OTP for Security Key not arriving in mail

Hello,

My username  is "superultrahallo" for SWTOR and I'm a bit new to this, but I'm having some trouble with my account recovery. I no longer had the SWTOR security key app on my phone since I stopped playing for some time. So I went to request a one time password to remove it.

Now the problem is that the mail is not arriving. It's being sent to a hotmail account, I'm not sure how much of it is visible to support staff and the like, but read that there's been some trouble sending mails to that domain in the past. I've sent a mail to support (via the gmail linked to THIS account) a few days ago, with no reply as of now so I'm wondering if anyone here could help?

I believe that my SWTOR account was linked to this or another EA account back when I was active. Which according to my steam sadly was at least over 36 months, said steam account is linked as well. Just not sure what to do? Can a recovery email still be sent at all, do I have to change my mail via contacting mobile customer support?

I just wanted to know if there's something that could be done via text first, since I don't live in one of the four countries for which calling Customer Support is available. So if someone could help me out, it would be greatly appreciated. Either way thank you for your time.

 

pc
technical issues

3 Replies

  • proxos666's avatar
    proxos666
    Hero+
    3 months ago

    you are best to call swtor support when the lines are open, anything to do with account emails requires account verification whch they will only do with calling

    check your mobile plan etc , here in Australia most offer free calls overseas for example, or try voip

  • SomePlusDragon's avatar
    SomePlusDragon
    New Novice
    3 months ago

    I'll probably try that then, but would that require answering security questions like "What was your childhood dog's name" and such? Because I don't know if I filled those in or not, and I'm not entirely sure what I put there if I did.

  • SomePlusDragon's avatar
    SomePlusDragon
    New Novice
    3 months ago

    I managed to talk to customer support, and it only got more confusing. They were quite helpful to an extent, but apparently there's some weird email problems going on. To verify my ownership I had to name all of my potential email ID's it could be, but none of them matched. Even the one I had initially connected to SWTOR, that I'd received OTP passwords from in the past was not valid.

    I'm really at my wits' end here, though. I don't know what to do. I never talked to Customer Support to change my mail, nor do I remember changing it unless it got linked to my EA Origins account or something. Is there some other way to get my account back? I have alot of stuff as potential proof including old screenshots. 

    Edit: It was a hidden email of my own, that I barely used for anything else altogether and lost the password to with no backup. Finally solved! 

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