You need to reset the password on the linked EA account that account has the persona thomashur (not Tomhur18 your posting on now) that EA account uses a Gmail email (swtor has a different email)
use the following link to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
Awesome! That's what fixed it! Thanks a lot.
How would I be able to check if SWTOR is linked? I have two EA Accounts now, but I don't see either as linked to my SWTOR and I'm getting the same error now.
The email used on the linked ea account is displayed on the transaction history page in swtor , but you may not be able to reach that page if the account is disabled for swtor
if you provide your swtor displayname i can flag to check the account , however it will be tuesday before a response due to holidays, alternatively you can call swtor support when the lines are open and they can assist getting this sorted
I am returning after some time and it will not let me buy a subscription. I have updated all my emails and passwords for SWTOR and EA. My username for EA was a bunch of random numbers and letters, but I tried to match my SWTOR one, which is XOTOC, and it was taken.
the swtor account and linked ea account are managed separately and can have different emails and passwords, so using the same email on accounts does not create a linkage
the original email used to create the swtor account would of been used on the linked ea account
have flagged to check the swtor account xotoc for issues, response will be in about 8 - 9 hrs when support are online for the day
Seems the linked ea account has been fixed by you, if still seeing the issue subscribing try using incognito mode with chrome or delete the web browser cache and cookies
Thank you I appreciate your time.
This worked for me!! ...even though my linked EA account was no longer using the same email as my SWTOR account. Thanks!
