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Tomhur18's avatar
Tomhur18
4 years ago
Solved

I can't make purchases on the SWTOR website

For some reason, I can't make any purchases on the official SWTOR website. Whenever I try I get this message "There is an issue with your Electronic Arts account which will prevent SWTOR purchases u...
  • proxos666's avatar
    proxos666
    4 years ago

    @Tomhur18 

    You need to reset the password on the linked EA account that account has the persona thomashur (not Tomhur18 your posting on now) that EA account uses a Gmail email (swtor has a different email)

    use the following link to reset the password then login on that EA account to fix the swtor account for purchasing

    for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

Xotoc0206's avatar
Xotoc0206
3 years ago

I am returning after some time and it will not let me buy a subscription.  I have updated all my emails and passwords for SWTOR and EA. My username for EA was a bunch of random numbers and letters, but I tried to match my SWTOR one, which is XOTOC, and it was taken. 

proxos666's avatar
proxos666
Hero+
3 years ago

@Xotoc0206 

the swtor account and linked ea account are managed separately and can have different emails and passwords, so using the same email on accounts does not create a linkage 
the original email used to create the swtor account would of been used on the linked ea account

have flagged to check the swtor account xotoc for issues, response will be in about 8 - 9 hrs when support are online for the day

  • proxos666's avatar
    proxos666
    Hero+
    3 years ago

    @Xotoc0206 

    Seems the linked ea account has been fixed by you, if still seeing the issue subscribing try using incognito mode with chrome or delete the web browser cache and cookies

  • Xotoc0206's avatar
    Xotoc0206
    3 years ago

    Thank you I appreciate your time. 

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