Re: SWTOR subscription/account 2022 problem
I have the same problem, all I wanted to do was sub and I cant even do that, I havent played swtor in a long while so.... I dont know
Forum Discussion
8 Replies
@a00a66ca46e5f00675d523d57a3cd518
swtor username ?
It's all been fixed, i had to put in my new payment info after that everything was back to normal, thank you
swtor username: RaguPL
I ve added payment method in EA but it didnt help
To fix the account You need to reset the password on the linked EA account that account has the persona kalaesin (not kekeb0rn your posting on now) that EA account uses a Gmail email (different number email from swtor)
use the following link to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
@proxos666
Hello, could you also help me with the same problem?
I have the same problem when trying to make a purchase. The first message I get when choosing a subscription plan is: We do not have a valid billing method on file. Click below to add a payment method and activate your subscription. After that, when I click subscribe, I get another Error message:
"There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance."
I have an EA account that uses the same email as my SWTOR, so they should be linked. However, my SWTOR account was created all the way back in 2015 so that might cause some issues, maybe, what do I know.
Because I was getting this error message yesterday, I decided to download it using steam and try the subscription there, I ended up paying for the 30-day trial but never got anything. So I followed another of your advice via: https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/m-p/9356718#M61159. We will see if they even respond.
Never thought getting a subscription would be so complicated and annoying.
Is there a way you could help me with either one or even both issues (Website subscription error & the Steam issue )
My SWTOR username: letsgoproyou will need to call swtor support when the lines are open to fix an account issue
support have your steam email but cant add the gametime until the account issue is sorted
Thanx for the tip @proxos666
Is there another way I could get in touch, an email address or live chat? Calling support will be costly and I really don't want to pay to call someone only to discuss that I paid for something and didn't get it. A little ironiccalling is the only option for the account issue you have
maybe voip or skype will be better to call with
