Re: SWTOR: Cannot subscribe neither with a card, nor with PayPal

Awesome, thank you very much. This solved the issue 🙂

@PantherUm 

swtor account name ?

@PantherUm 

ok good news and bad news and good news 

i just need to work out how to explain it so give me a bit 

@PantherUm 

Good News : Ok your Swtor account is disabled , now that issue can be fixed with a password reset on the linked EA account maxjellyfish

To fix the account You need to reset the password on the linked EA account that account has the persona maxjellyfish (not PantherUm your posting on now) that EA account uses a mail.ru email address

use the following link to reset the password then login on that EA account to fix the swtor account for purchasing 

Bad News : Due to https://www.ea.com/news/update-on-electronic-arts-titles-in-russia-and-belarus  you cant purchase on EA or Swtor directly 

Good News :  Once your Account is active again per the password reset step mentioned , if you link that swtor account to steam per https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-on-steam   it will subscribe you on your swtor account ( just be sure to play via steam and log out before purchasing on steam ) 

Edit: if anything needs clarifying let me know

@PantherUm 

Edit: ok edited my post now you reset the password 🙂

The EA account maxjellyfish is permanently linked to the swtor account MaxPantherum  no matter emails and passwords used on each account

have you updated the country on the EA account to the country you are located in now as the EA account country will reflect for purchasing

@PantherUm 

i dont believe the email used matters , however the region should be the region your physically in now , and the credit cards should be from the country your located in 

worst case , liking to steam will work now the account is active 

@PantherUm 

Great to hear , May The Force Be With You 

@proxos666 

Hello my friend, can you help me a bit?

I have the same problems with my Mastercard, can you check please my account? LiuchiusVanHeler

I already changed password and mail to be same for EA and SWTOR accounts.

@Skaraoz 

Did you call swtor support last year ? https://answers.ea.com/t5/General-Discussion-Technical/SWTOR-Code-has-already-been-used-error/m-p/11415102#M88486

Seems the linked EA account is still disabled and its data has been wiped

You can try to restore the account if you know the @Mail.ru email address (email needed is not the email on your swtor account) use this link  to try and restore that account

otherwise best to call swtor support when the lines are open they can update the email on the linked EA account

english line opens in about an hour https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

Thanks, change of password helped. I didn't thought that I have two EA accounts

Hello @proxos666, has same problem, can you help?
AngelsOFDeads

Hi,@proxos666 
Have some issue ( 

"There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance." 

Cant subscribe i've tried everything.

Display Name: AngelsOfDeads

Ukraine

Have some issue ( 

"There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance." 

Cant subscribe i've tried everything.

Display Name: AngelsOfDeads

Ukraine

@Skaraoz 

Support have add the gametime you didnt get last year

@zloy_D0C_ 

Support said your linked EA account is banned , however if you call them when the lines are open they should be able to assist you

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

i think only the english line is available on monday 

@proxos666 

Thank you very much! 

Hello
can you help me a bit?

I have the same problems with my Visa card, can you check please my account?

account name: ooooooooookk

and I get this error every time I try:

An error has occurred while trying to process your request. Please, try again later. {0}