We can't simply accept being locked out of a game we all have spent SO MUCH TIME playing! This equates to ACTUAL DAYS of our lives we will never get back and we all know we wouldn't have invested the time had we known that one day, all of a sudden, we would be unfairly locked out of the game completely! I know that if this problem was on a different platform (iPhone) and not the minority platform (Windows Mobile) this problem would probably have already been fixed! This is platform discrimination I tell you and it just isn't right!! All users should have equal access as long as they are using a supported platform...meaning that EA developers should stay on top of fixing bugs found in all platforms, not just the ones that get mainstream use!! Let's assemble together and file some complaints...squeaky wheel gets the grease right!?! I am tired of not being able to play!! SIMS FREEPLAY FOR ALL!!!
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- I to have the same issue after I updated the game a few days ago. I also have spent money to get to the level in at so pretty keen to get this issue resolved. Fire monkeys from what I am seeing in the community do not support their games and many people have raised support tickets and have waited for months with no replies. I to have raised a ticket with no reply. EA own this company and should be all over it, but they don't seem to be helping anyone. I believe EA needs to take responsibility for firemonkeys. Fire monkeys built Sims free play and EA are happy to have their logo on it so sort out out problems. I have noticed people asking some simple questions such as if I was to uninstall the game from my WP8 device and then reinstall it, would they loose their data in the game.
I'm sure someone at fire monkeys could answer this question relatively quick, but no response. Very Poor Support. If nothing is addressed very soon then we all have the right to get a refund for what we have spent to date on the game.
Even my daughter had a similar issue with the game on her iPad and was devastated to find out she lost her progress. Again tried to get support and no responses.
EA lets give some people support.
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