You are best to call swtor support when the phone lines are open , they can help you resolve this
you can try asking for a refund via help.ea.com, when you select the game do not select swtor , select either origin or the EA app and see if they can refund the code
@proxos666Is there any way that doesnt include calling? I am not a native english speaker and not really able to communicate and explain this over phone "live" ☹️
@Wick3dCookie
Someone can talk on your behalf
otherwise you can try asking for a refund via help.ea.com, when you select the game do not select swtor , select either origin or the EA app and see if they can refund the code
edit : try starting with https://help.ea.com/en/eadp_check/order_history/ and see if you can raise a ticket to refund
Well.
Going through the Order history doesnt seem to lead anywhere as I couldnt find any way to raise a ticket.
Tried opening a Refund Request on EA Help with a Live Chat, EA advisor tried to be helpful but said they dont have the tools to issue a refund and redirected me back to SWTOR support...which I tried yesterday (with an answer before I opened this thread) and they told me Customer Support can not handle this stuff over email and I should use the phone line
The customer service people are nice and try their best to be helpful ( both SWTOR support and EA live chat ) but this entire EA Support system honestly feels incredibly hostile towards customers with intention to be exactly like this..get the customer to give up :-(
