Cant redeem (EA store) code on SWTOR
Hello, Ive purchased a SWTOR Standard Edition on EA store yesterday. I went to redeem it on the SWTOR website, but it says "you already have the game and items associated with this product registr...
Forum Discussion
You are best to call swtor support when the phone lines are open , they can help you resolve this
you can try asking for a refund via help.ea.com, when you select the game do not select swtor , select either origin or the EA app and see if they can refund the code
@proxos666Is there any way that doesnt include calling? I am not a native english speaker and not really able to communicate and explain this over phone "live" ☹️
@Wick3dCookie
Someone can talk on your behalfotherwise you can try asking for a refund via help.ea.com, when you select the game do not select swtor , select either origin or the EA app and see if they can refund the code
edit : try starting with https://help.ea.com/en/eadp_check/order_history/ and see if you can raise a ticket to refund
Well.
Going through the Order history doesnt seem to lead anywhere as I couldnt find any way to raise a ticket.
Tried opening a Refund Request on EA Help with a Live Chat, EA advisor tried to be helpful but said they dont have the tools to issue a refund and redirected me back to SWTOR support...which I tried yesterday (with an answer before I opened this thread) and they told me Customer Support can not handle this stuff over email and I should use the phone line
The customer service people are nice and try their best to be helpful ( both SWTOR support and EA live chat ) but this entire EA Support system honestly feels incredibly hostile towards customers with intention to be exactly like this..get the customer to give up :-(
