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jasonferguson1's avatar
jasonferguson1
2 years ago
Solved

steam subscription still not fixed

Hey,

Does anyone know how long it will take customer support to rectify errors with subscriptions?

I bought SWTOR subscription through steam and it hasn't updated. I submitted the screenshots to support@swtor and they've responded saying they have escalated the issue.
I just want to know how long it is likely to take. I don't have much time to play and it is pretty frustrating not being able to change combat styles and having credits moved to escrow.

Any help would be appreciated.

Username: jasonjferguson

  • proxos666's avatar
    proxos666
    2 years ago

    @jasonferguson1 

    checking

    is being looked into

    You should be good now

    You will need to log out and back in again for it reflect ingame

6 Replies

  • jasonferguson1's avatar
    jasonferguson1
    2 years ago

    Thanks for your help.
    It's a shame the time difference means I'll lose out on the time I have available to game this weekend.

  • proxos666's avatar
    proxos666
    Hero+
    2 years ago

    @jasonferguson1 

    glad to hear gametime was added

    if not done so yet, you need to cancel the swtor subscription in your steam account, it can be re-added when this gametime ends

  • jasonferguson1's avatar
    jasonferguson1
    2 years ago

    Yeah, I got an email saying game time was added and to cancel the steam subscription.

    I've subsequently cancelled the steam subscription...

    But my game still doesn't reflect the subscription. It still says preferred status.
    I've replied to the email telling me they fixed the issue. But it's pretty frustrating.

  • proxos666's avatar
    proxos666
    Hero+
    2 years ago

    @jasonferguson1 

    checking

    is being looked into

    You should be good now

    You will need to log out and back in again for it reflect ingame

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