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minicha-em's avatar
minicha-em
Hero+
6 years ago

Re: Sims freeplay app won’t launch

How much free space do you have on your phone?

That would be my first guess on what might cause the crash, compare it to the iPad

Some games requires a ridiculous amount of free space - device space, not SDcard space, and our phones are often crammed with other apps we need in our lives, not just games, so at least in my experience the iPad have more free space than the phone

You said both devices have the same iOS but not what that iOS is, is it 10, 11, 12, 13?

I know there are issues with both the really old (before 10) and 13 that is very new, I don't think it's the iOS but just want to be able to rule that out

2 Replies

  • Solanab's avatar
    Solanab
    6 years ago

    I have a ton of free space on my iPhone. I have almost no free space on my iPad. So, that is definitely not the problem. I have updated to the most recent operating system for iPhone and both the iPad and my phone, and the trouble started not long after that. But it wasn’t right away aI have a ton of free space on my iPhone. I have almost no free space on my iPad. So, that is definitely not the problem. I have updated to the most recent operating system for iPhone and both the iPad and my phone, and the trouble started not long after that. But it wasn’t right away after an update. As of yesterday evening my iPad now is having the same exact problem where the game will not launch at all, just goes to the EA screen and then crashes.

  • Solanab's avatar
    Solanab
    6 years ago

    I’m extremely frustrated as the app will not launch on my iPhone or my iPad, no matter how many times I try to delete it and restart and do all the things people have suggested. I put a lot of time and money into that. I can’t be the only person having this problem..right?

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