Re: sims 3 won't launch and i cannot uninstall

Hello, thank you for the help. I took all steps listed, and all was going smooth for the uninstallation. I uninstalled completely with your steps, but when I reinstalled and tried clicking play, the "unknown error occurred" message still popped up. I tried downloading the 1.67 patch like you said, but when I got to the step where you choose which application to patch, the sims 3 folder was nowhere to be seen. I don't know if this has anything to do with it, but when I open my finder and go to electronic arts> sims 3 , the sims 3 folder is completely empty, even after uninstallation and reinstallation. But as I was saying, everything worked in terms of uninstallation and reinstallation, but the error was still popping up. Once I seen this, I thought maybe installing the patch would fix it, like you said, but I think the issue is that the sims 3 folder is completely empty. Theres nothing in it at all. Please Help, thank you.

@samonie33  There are two Applications folders on your Mac, the main one and the user's one.  Please check both for a Sims 3 folder, and let me know what you see inside that folder.  To access the user folder, open a Finder window, click Macintosh HD (or whatever you've renamed your hard disk) in the left panel, then users > your username > Applications.  If you don't see your hard disk listed, click Finder in the upper left corner of your screen, then Preferences > Sidebar, and check the box next to hard disks.

Right after posting my last comment, I finally found the sims 3 folder. I clicked it and downloaded the patch, and still no fix. The "unknown error" still pops up. From here, I can't even think of another solution ☹️. Sims 3 has been uninstalled and installed on my computer already, and I refrained from downloading any expansions, because after downloading late night is when the error first began to pop up. I successfully deleted late night after and the pop up was still happening. After I uninstalled both late night and the game, and redownloaded only the base game, the pop up is still happening. At this point, I have no idea what I could do to fix it. Any ideas?

@samonie33  You may need to add your graphics card to the games database.  If you like, I can help with that—please post the full specs of your Mac, as well as the device ID of your graphics card, as described here:

https://bluebellflora.com/2018/07/24/sims-3-mac-players-i-need-your-help/#Information

Or, if you see your card listed further down on that page, you can download the prepared text and add it to your .sgr files.

@samonie33  What file is blank?  And I specifically need the device ID of your graphics card, the second part of the info here:

https://answers.ea.com/t5/Technical-Issues-Mac/the-sims-3-64-bit-amp-metal-release/m-p/8631090#M6105

Please also list your exact version of macOS.