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Community Admin

Re: Keeps disconnecting from xbox live when in loading screen?

That's odd alright. Do you have any alternate accounts on that machine that have xbox live, that you can use to test?

Also, to check for random issues, try clearing your cache: https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center#contact

Anonymous
12 years ago
I just tried both options. I emptied by cache by 50 G.B and now has 202 G.B left, it still kept ending up disconnecting me.

Then I tried another account and it done no difference?
EA_David
Community Admin
12 years ago
Hmm, for the next step I'd try a router power cycle and check for any updates, in case there is a weird issue there. Past that, it's worth checking with MS support, they'd have more xbox-related steps.

Also, if you have a friend with a copy of the game, it might be worth swapping discs, in case there's damage. I don't think this is the case here, but if you can easily discount the possibility, it's worth doing so.

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