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EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

Re: Matchmaking is taking forever

Sorry to hear you're having trouble with matchmaking, @Camstedamz 

I've seen players get stuck in infinite loops in the past. Have you tried rebooting your console and network to see if a fresh connection to our servers helps get you into games faster?

Reboot the power to the modem/router

  1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

How to power cycle your Xbox console:

  1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console’s power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button  on your console to turn on the Xbox One.

Clear Mac Address

  1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

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