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EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
9 months ago

Re: brought fc24 points and not 25

Hi @Watson3007,

If you purchased the points for the wrong platform, please contact the seller and request a refund. If you purchased them through the EA app, you can contact EA Help Support. 

If you had the points in your account and never used the one-time transfer, you should be able to transfer them yourself by logging in-game on EA FC 25. For any other account-related issues, please feel free to contact EA Help Support. 

Thanks, 

2 Replies

  • Balaam-reed2000's avatar
    Balaam-reed2000
    9 months ago
    @EA_cuervo I contacted Playstation and they said fifa points cannot be refunded even though it was partly there fault. I was in touch your EA and they said to my issue in here with it being a slightly different circumstance.
  • Watson3007's avatar
    Watson3007
    9 months ago

    When you first load the game you get an option to transfer points I never got that because I didn’t have fc24 so i brought fc24 to see if I would end up getting that prompt but I didn’t but Ik you can have a one time transfer from 24 to 25 

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