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EA_eircon's avatar
EA_eircon
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11 years ago

Re: Origin installed, will not install sims 4...

@Melantic 

This problem has been tricky for us to figure out. If you're willing to help us diagnose why this is happening, please follow these steps:

  1. Open Origin
  2. Select "Origin Error Reporter" from the Help menu bar option.

or, if your Origin application won't launch:

  1. Locate your Origin installation directory (probably C:\Program Files (x86)\Origin).
  2. Run OriginER.exe.

- For 'Type of Error', select "Installing Games from Discs"

- Leave 'Customer Support Ticket Number' blank.

- In the text box, you can just write something like "Can't install from discs"

- Check the box if you agree (you can read what information we will collect here http://download.dm.origin.com/oer/en_US.html)

- Click "Send Report"

- Once the report finishes, copy your Report ID and paste it into a reply to this message so that we can investigate your report immediately.

Could you also let us know if you're running any type of anti-virus program or other anti-malware software?

Possible solution: One thing we've heard that has helped some users resolve this specific problem is to uninstall the current version of Origin, and then re-install it using this version: https://download.dm.origin.com/origin/live/OriginSetup.exe

18 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago

    I figured it out!

    You need to get into the CD by right clicking and opening in a new folder. Then you need to run setup as an administrator. This worked for me and the game installed and is working fine, so hopefully it might fix the problem for some of you guys as well 🙂

  • Anonymous's avatar
    Anonymous
    11 years ago

    06eb0e3b700054f9 !!!!

  • Anonymous's avatar
    Anonymous
    11 years ago

    Same problem. 06eb20517000551c

    I'm downloading the game now instead of installing it from CD.

  • lilith6660's avatar
    lilith6660
    11 years ago

    wont install from disc even with administrator rights...

    06eb66d770005614

    running antivir and spybot sd

    turned them both off for installation but nothing happend

  • Anonymous's avatar
    Anonymous
    11 years ago

    06eba0b070000571d

    Got Trend Micro Internet security and Malwarebytes running in the background

  • Anonymous's avatar
    Anonymous
    11 years ago

    Melantic, you legend! That is the exact fix! Thank you!!

    @Melantic wrote:

    I figured it out!

    You need to get into the CD by right clicking and opening in a new folder. Then you need to run setup as an administrator. This worked for me and the game installed and is working fine, so hopefully it might fix the problem for some of you guys as well 🙂

  • lilith6660's avatar
    lilith6660
    11 years ago

    I have found a solution for my problem...

    I have changed the hard drive letter from the drive origin was on a few weeks ago. So I installed the new version of origin over it and now it works.

  • Anonymous's avatar
    Anonymous
    11 years ago

    Hi everyone;

    I had the same problem. I uninstalled Origin and re-installed back again and it worked fine. I hope this would help.

  • stacey_hannah_b's avatar
    stacey_hannah_b
    11 years ago

    Hey guys,

    I fixed the problem for myself - I uninstalled Origin, and instead of reinstalling Origin from the CD, I downloaded it from the the website - https://www.origin.com/en-au/download

    I then logged into Origin, and put the Sims 4 CD back in, and it's installing now 🙂

    I think maybe there's a problem with the version of Origin that's installed on the CD...?

    Hope this helps someone else too!

    (ps. if the game is open in Origin and it says 'copying' then it's installing it from the CD... If it says 'downloading' then it's, well, downloading it)

  • Anonymous's avatar
    Anonymous
    11 years ago
    Hi thank you very much this helped and my sims 4 is now working 😄😃😀😝
  • Anonymous's avatar
    Anonymous
    11 years ago

    06f63b3e800076e4

  • Anonymous's avatar
    Anonymous
    11 years ago

    Didn't work for me...tried to open as administrator but nothing happened as well.

    Please find out what is wrong as soon as possible.

    0700c71780008e24 - this is my error report.

  • Anonymous's avatar
    Anonymous
    11 years ago
    Have you tried uninstalling origin and then going over to ea website and download that one and install it
  • Anonymous's avatar
    Anonymous
    11 years ago

    Never mind, I got mine working. Lol.

  • sabinalouise19's avatar
    sabinalouise19
    11 years ago
    Thank you so much!!!!! Saved my night!!! ❤️❤️❤️❤️❤️❤️❤️❤️
  • BertyBots's avatar
    BertyBots
    11 years ago
    @Melantic wrote:

    I figured it out!

    You need to get into the CD by right clicking and opening in a new folder. Then you need to run setup as an administrator. This worked for me and the game installed and is working fine, so hopefully it might fix the problem for some of you guys as well 🙂

    I tried this and it still didn't help. However I opened Origin and was able to install the Sims 4 by clicking the Origin button in the top left corner and  selecting Redeem Product code. This took me to a page on which I entered my code and was then able to download the Sims 4. Hope this  helps anyne else who was still struggling with this issue.  

  • Anonymous's avatar
    Anonymous
    11 years ago

    Im having the same problem :/ 

    my report ID is: 0737512270001add

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