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Anonymous's avatar
Anonymous
11 years ago

[MAC] Unrecognized Video Card - EVGA GeForce GTX 680 Mac Edition 2GB

I've the EVGA GeForce GTX 680 Mac Edition 2GB and the game says: Unrecognized Video Card. See this link (I'm playing the Dutch version of the Sims 4)

I hope you will fully support this videocard in the next patch. Maybe especially optimize it for this typical GPU card? I also run Hitman Codename 47 - Absolution Elite Edition for Mac @ The highest graphic settings possible and it runs smooth + FAST!!! Even faster than my PC!!!

Thanks a lot!

My Mac Pro specification:

Model: MacPro3,1
Processor: 2 x Quad-Core Intel Xeon, 3.2 GHz (8-core)
Memory: 16 GB DDR2, 800 Mhz FB-DIMM (ECC)
Graphics: EVGA NVIDIA GeForce GTX 680 PCIe, 2048 MB

CUDA Driver Version: 6.0.51

GPU Driver Version: 334.01.03f03

OS: Mac OS X Mavericks 10.9.5 (13F1077)

Serial ATA Device 01: Samsung SSD 840 PRO Series, 512,11 GB (Trim enabled) installed on the Tempo SSD Pro Plus 6Gb/s SATA Dual 2.5" SSD PCIe 2.0 Card with eSATA Ports

Serial ATA Device 02: TOSHIBA DT01ACA100, 1 TB

Parallel ATA Device: HL-DT-ST BD-RE WH14NS40 (Blu-ray burner by MCE Technologies)

USB Device: Apple Keyboard
USB Device: USB-PS/2 Optical Mouse
USB Device: Turtle Beach P11 Headset
FireWire Device: built-in_hub, Up to 800 Mb/sec

PS. As soon as possible when I got the time I will install the newest Mac OS X Yosemite 10.10.3 (14D131). The CUDA and GPU drivers will be updated too!

CUDA Driver Version: 7.0.36

GPU Driver Version: 346.01.02f01

5 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago

    Thank you for your quick response. I appreciate your solution but it isn't about setting up game profile(s)! Keep in mind I am one of the few enthousiast (hardcore) Apple Mac gamer. There aren't a lot of (hardcore) Apple Mac gamers out there who uses a high-end game GPU compared to PC windows users.

    Because of that almost nobody report this issue. I do because I don't want to switch to a PC windows machine.

    I refer to this Update: 03/10/2015 – PC Version 1.4.114.1010 / Mac Version 1.4.114.1210 , you need to scroll down a bit 😕mileytongue:


    Crash / Performance (General) 

    • We fixed a ‘failed to load object’ error that was returning the player to the neighborhood map when attempting to load into a lot.
      • This error was the result of an invalid fallback being called when we ran into a load error. Essentially, if we were looking for a sofa and we couldn’t find the sofa, we would say “Hey, there is no sofa” and kick the request back. Which would then say “But I need a sofa.” And this would go back and forth until finally someone would just give up, storm off angry, and say “Fine, if there is no sofa, there is no game, and you can forget about dinner, cuddling, and now we are going to go visit my mother, and yes, you ARE coming with me!”
    • Players who have Nvidia GTX 960, 970, or 980 video cards should no longer get the "Unrecognized Video Card" error upon launching the game.
    • We fixed a crash that could occur on load due to “lot caching,” which was fixed… by removing the cache. Au revoir.
    • We fixed an issue that could lead to an infinite load when travelling that was due to certain world objects (trees, rocks, or similar) failing to load. Rather than hanging, we now just advance the load.
      • And by advance the load, it is meant that we step over the request, and move on to the next. Like when you are reading your daughter’s Christmas wish list, and you just ignore the “pony” and “little brother” line items.
    • Fixed an issue where browsing the gallery could lead to a crash.
    • We fixed a few crashes that were affecting some users on both Mac and PC… yea, that’s pretty generic. To be specific, we fixed crash category 0xd12c29, 0x4518fe, 0xb72d33, and 0x34bc94. Maybe that was too specific? I’m not sure I can do better in this case, um… we fixed a Graphics::Texture, Pathplanner:containsFast, FamilyManager, and SetNotificationFunction crash. Totally not helpful. Let’s just go with “Mac and PC are now more stable as a result of these fixes.”

    I've marked the line and It's just about the game's core a.k.a. internal GPU database of the game engine which need to be looked into, optimized (so the game fully use all the benefits of this typical GPU) and reprogrammed. When the game was made / released the game makers probably used older Mac GPUs (non-game GPUs).  The EVGA GeForce GTX 680 Mac Edition 2GB is a very decent and expensive piece of electronic which was also released as limited edition. At the moment they even don't produce them anymore 😕mileyfrustrated:

    So bottom line I hope EA games or Maxis will also satisfy and respect the (hardcore) Mac Gamers! So we also get a well-spoken altogether game experience like PC windows users already do for decades...

  • Tremayne4260's avatar
    Tremayne4260
    Hero
    11 years ago

    I'm not really sure what you're asking for, but I play on a Mac. I've updated to the latest patch from April 13th as well have the latest version the Mac OS. (Yosemite 10.10.3) I recommend that update your OS and make sure your Sims 4 is patched to the latest version. 

  • Anonymous's avatar
    Anonymous
    11 years ago

    As you said: "but I play on Mac". Not every Mac is the same, isn't? Most Mac users working on an Imac! Which is limited to upgrade! Another thing you said: "I'm not really sure what you're asking for". Really? Ok I make this question very easy: Please add the EVGA GeForce GTX 680 Mac Edition 2GB GPU in the GPU's database of the game.

  • Tremayne4260's avatar
    Tremayne4260
    Hero
    11 years ago

    I am a player just like you. I do not work for EA. I am trying to help you if you are having trouble getting Sims 4 to run on your computer. I am a volunteer here on these and on the Official Sims Forums that tries to help other Mac users troubleshoot their problems. There is no need for you to be rude to me.

    Yes, I play on an iMac (27", late 2012). I have the nVidia GeForce GTX 680MX graphic card. I do not have problems with the game recognizing my graphics card. And I can play on High graphics settings. A patch was just released a couple of weeks ago. Have you updated?

    Other than wanting EA to update the graphics cards options, were you having a specific problem getting Sims 4 to run?