Forum Discussion

Legend

Re: Sims 4 CAS won't load properly etc.

Do you have any mods or custom content (CC) in your game? Could you test without?
You can just move the folder to a location outside the Electronic Arts folder.
If the game works without your CC and mods in, your issue is probably caused by a broken mod or CC.
You can find a full list of broken/incompatible CC and mods since game updated on November 13th over here:
https://forums.thesims.com/en_US/discussion/950909/broken-updated-mods-python-terrain-update-get-famous-nov-18/p1

This update, updated the coding for mods so most mods need updating.
If it still doesn't work I suggest taking out half of your mods and CC and testing the game. Then keep splitting until you find all that is broken.
Either update or remove the broken CC/mods.

2 Replies

Tinkertotz13
6 years ago
I'm having the same issue. No sim will load in CAS and the portrait is just loading constantly. I can't replace with sims in the gallery either. I took out my mods folder, still didn't work. I made a backup and set the game to factory reset, still didn't work. I checked my drivers and they are all updated....I have no idea what to do now. This is my first time playing since November so there was a sizeable download before I was able to play, but now I have this error. Has anyone figured anything else out?
jpkarlsen
Hero (Retired)
6 years ago
@Tinkertotz13
Do you have any Mods or CC? If so move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game.
If that does not help. Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.