Forum Discussion
I'm having the same issue. No sim will load in CAS and the portrait is just loading constantly. I can't replace with sims in the gallery either. I took out my mods folder, still didn't work. I made a backup and set the game to factory reset, still didn't work. I checked my drivers and they are all updated....I have no idea what to do now. This is my first time playing since November so there was a sizeable download before I was able to play, but now I have this error. Has anyone figured anything else out?
Do you have any Mods or CC? If so move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game.
If that does not help. Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.