Re: Please help me help my son! Video card error - Sims 4

@charliewortley  Your computer should play the game. The dxdiag is crashing. The card shows it's running at 30Hz refresh and the display shows 60Hz refresh as the native mode. The dxdiag does not have the storage device(s) listed for some reason. If you just updated the video driver are you sure you downloaded the correct driver? Is this a new computer? The game has the Nvidia chip for GTX 1050 in the database so if the dxdiag is working correctly the game should find the card. This could be an operating system (Windows corrupt) issue. Either you have the wrong display driver or corrupted display driver or your have a hardware issue (bad video card). The fact that the dxdiag does not complete error free indicates a problem with your system. Is your system crashing randomly?