Forum Discussion

CMeki's avatar
CMeki
Hero (Retired)
8 years ago

Re: origin deleted my old account that had sims 4 on i cant login anymore

@dancea13

You cannot, the game is tied to the account. Contact an EA Game Advisor and they'll help you gain access of your old account 🙂
Expired does not mean delete. It's very hard to delete an account, so it's still there somewhere. You could always try to reset ypur password to the old account before contacting EA.

Go here to contact EA support: https://help.ea.com/en/contact-us/new/

  • In the upper right corner, choose your region. If it's not there, choose US or UK.
  • Choose a game. If you need help with an account issue, choose Origin
  • Choose your platform
  • Choose topic and issue to give EA details.
  • Click Select contact option, and hopefully you get in touch with someone fast!

Here are some tips on how to do it if it's complicated!
https://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/m-p/5650100

Good Luck!

2 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago

    Thank you but i do not remember any of my login details i have already tried that. I have got the discs and would just like to put it on my new account as i can not get into my old acoount?

  • CMeki's avatar
    CMeki
    Hero (Retired)
    8 years ago

    @dancea13

    Like I said, the game is tied to the account you first activated it on, so you cannot make it work on a new account.
    Please follow the link in my post above to get help from a Game Advisor to regain access of your account. As you have the activation code they can help you access the account, then you just need to prove your ownership to them. There are several ways to to this, I'm sure you'll get it to work 🙂

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.51,852 PostsLatest Activity: 2 hours ago