Thanks for your reply! So uninstall/reinstall of drivers went smoothly but unfortunately did not fix the problem. I've attached a new DxDiag and Reliability Monitor check below if you want to take a look. I'm wondering if this could just be from dust buildup in the laptop? The laptop never feels hot like it's having trouble cooling itself though so I'm not sure.
@falloutames If overheating were an issue, you'd likely notice the heat to at least some degree. What's interesting here is that the Nvidia card is still not listed, although its driver is (and has the correct date). Try doing another clean uninstall of only the Nvidia driver, but don't reinstall it, and see whether that helps.
That worked!! Would you happen to know why the Nvidia driver was causing all of this though?
@falloutames I would guess that the Nvidia card is unusable, whether through age or some other cause. The fact that the dxdiag doesn't even detect it enough to say there's a problem with the card is telling, although that could in theory be caused by a bad driver.
When Sims 4 launches, the system likely calls the Nvidia driver, but the driver is useless without the card, and it throws errors that are serious enough for Windows to initiate an emergency shutdown. Remove the driver, and the system defaults to the still working Intel graphics chip and its driver.
I don't know whether the Nvidia card could be repaired at all—that would depend on the issue and how this particular laptop was built—but I would guess that it would be much more expensive than it's worth. If you got a cheap quote, or maybe even if you didn't, you'd probably just be receiving someone else's used laptop with the same (or close enough) hardware, perhaps with your hard drive switched out. That doesn't really seem worth the price.
I just asked him and he said he had his friend replace the hard drive a couple years ago so I guess the cards not even there. But hey thanks so so much for all of your help. I’d be bald right not from pulling my hair out if it weren’t for you. You’re an amazing and incredibly smart person! Seriously cannot thank you enough. I hope life treats you well and you receive blessings upon blessings for all the help you’ve given others.
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