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Keviyanaaa's avatar
Keviyanaaa
Seasoned Newcomer
1 day ago

Helppp please

Hi guys! I moved my sims game to a hard drive a while ago, I ended up having lots of trouble with it most recently and FINALLY I was able to get it to work. I decided to buy a few more packs and now they won’t download. Correction- I had 2 expansion packs download but when trying my stuff packs it keeps pausing randomly, or saying this folder doesn’t exist. Please can someone else. I’ve done everything under the sun. I’ve changed the names, the paths, deleted,  redownloaded . Deleted certain folders, cleared cache, got a new cord, tried different ports. I don’t understand this. I can’t, I’m so exhausted I’m just annoyed becuase I just spent over $60 bucks and now I can’t play the stuff I want. If there’s anybody that went through this that can help me out I’d appreciate it so much. 

crashing
custom content (cc)
ea app
hardware
launching
updates

2 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    15 hours ago

    Keviyanaaa​  Does it help to download one pack at a time, and delete the pack's folder if and when the first try doesn't work?  That would be the SP03 folder in your screenshot.  You'd need to close the EA App and kill the EABackgroundService in the Task Manager (in background processes) to be able to delete this folder.  Or just restart your computer, as long as the EA App doesn't start with Windows.

  • Keviyanaaa's avatar
    Keviyanaaa
    Seasoned Newcomer
    11 hours ago

    No:( I have been trying to download the packs one at a time. That is how I was able to download my “Growing together” and “Get to work” packs. But when it comes to my fitness stuff, spa day or cool kitchen, they have not been downloading. I’ve deleted the pack’s folder multiple times as well. And still same thing 😔 it says my hard drive is good, and like I said this is a new cord and a new port. 

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