Forum Discussion

Keviyanaaa's avatar
Keviyanaaa
New Novice
25 days ago

Helppp please

Hi guys! I moved my sims game to a hard drive a while ago, I ended up having lots of trouble with it most recently and FINALLY I was able to get it to work. I decided to buy a few more packs and now they won’t download. Correction- I had 2 expansion packs download but when trying my stuff packs it keeps pausing randomly, or saying this folder doesn’t exist. Please can someone else. I’ve done everything under the sun. I’ve changed the names, the paths, deleted,  redownloaded . Deleted certain folders, cleared cache, got a new cord, tried different ports. I don’t understand this. I can’t, I’m so exhausted I’m just annoyed becuase I just spent over $60 bucks and now I can’t play the stuff I want. If there’s anybody that went through this that can help me out I’d appreciate it so much. 

crashing
custom content (cc)
ea app
hardware
launching
updates

5 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    24 days ago

    Keviyanaaa​  Does it help to download one pack at a time, and delete the pack's folder if and when the first try doesn't work?  That would be the SP03 folder in your screenshot.  You'd need to close the EA App and kill the EABackgroundService in the Task Manager (in background processes) to be able to delete this folder.  Or just restart your computer, as long as the EA App doesn't start with Windows.

  • Keviyanaaa's avatar
    Keviyanaaa
    New Novice
    24 days ago

    No:( I have been trying to download the packs one at a time. That is how I was able to download my “Growing together” and “Get to work” packs. But when it comes to my fitness stuff, spa day or cool kitchen, they have not been downloading. I’ve deleted the pack’s folder multiple times as well. And still same thing 😔 it says my hard drive is good, and like I said this is a new cord and a new port. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    23 days ago

    Keviyanaaa​  Do you have space on your internal drive to test-install Sims 4, at least with the packs that aren't installing properly now?  It would be a useful experiment, and it would also potentially allow you to get around the error.  This is how it would work, if it worked:

    • Install the base game at at least the problem packs to your internal drive
    • Close the EA App and kill the EABackgroundService in the Task Manager
    • Move the Sims 4 folder that contains the program files to the external (in a subfolder)
    • Open the EA App, which will now see the game as uninstalled, and tell it to "download" to the location on the external where you moved the game
    • The App may simply verify the files and complete the install process


    This works for me most of the time, but the App still tries to fully download certain packs, so I can't promise you that the packs you can't install will work.  Since you've tried almost everything else though, this is the next-simplest thing I can think of.  It's also just a good test to see whether the packs install properly to a different drive.

  • Keviyanaaa's avatar
    Keviyanaaa
    New Novice
    17 days ago

    I apologize, I’ve been out of town for my birthday! Unfortunately I don’t have enough space on my internal drive🥲 which is the reason I decided to get the external hard drive in the first place. It wouldn’t even let me download the base game by itself onto my computer, otherwise I would try that. Sorry this is all so difficult and not working. Do you have any other suggestions? 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    16 days ago

    Keviyanaaa​  Do you have anything else on the external drive that you don't want to lose?  If not, I would suggest formatting the drive to something else, then back to NTFS.  If it's already something else, just format it to NTFS.  The idea is that erasing and using a different format can be more thorough than erasing by itself.  Formatting WILL delete everything though.

Recent Discussions