Re: The Sims 4 Resolution Issue

Hi JpKarlsen

I have attached a DxDiag, but the issue is that my graphics card just isn't recognised and I'm having to go through and edit the GraphicsCard.sgr and GraphicsRules.sgr. I don't know what I'm doing in the Graphics Rule one, there is no instructions on how to do it for the sims 4 just the sims 3, and it's not the same coding in there, so I don't know what I need to change.

@TheeDrewGamer 

Please see this thread. Do not change GraphicsRules.sgr.

https://answers.ea.com/t5/Technical-Issues-PC/PLEASE-READ-Unrecognized-Video-Card/m-p/7600944/highlight/true#M135962

Ok, so it's just the GraphicsCards.sgr that needs changing. The thing with that is, that the GTX 1660 Ti is already there, but it doesn't have the same Dev ID as mine. So I added it in, and I'm still not getting the right resolutions. I just removed the options.ini and booted the game, and it's not coming up with the unrecognised video card message any more. But I don't understand, why I can't get it back to 1920x1080.

Edit: Basically what appears to be happening, is that every time the game boots. It resets the options.ini, and it doesn't register my changes.

Please try to do a repair of the game in Origin.

Ok, I tried the repair but it's still doing it ☹️ It just won't let me change it to 1920x1080.

Also thank you for all your help, I really appreciate you taking the time to help me out.

Edit: It's a display issue. Previously I had two monitors set up, one with HDMI and one with VGA. The HDMI monitor was capable of going to 1920x1080, but it was set to lower. However with the new graphics card it has 3 display ports and 1 HDMI. I had an issue with the display to hdmi wire, so a friend gave me a hdmi to vga for the second monitor. And I used the display to hdmi for the big monitor, but now it's made it so I can't put it to 1920x1080.

Edit 2: I made a custom resolution, that allowed me to keep the monitor at it's correct one but allows me to change the Sims 4 to 1920x1080. Thank god for that.

Glad you found a solution.