Re: Slow/Laggy Sims 4 Game

@breee_anna 

There are several reasons that can cause it.
Your graphics card chip is a little too weak and does not meet the requirements of the game.
The requirements for this game are 128Mb of dedicated video memory. Your integrated video chip has only 68Mb dedicated video memory. This could lead to performance issues.
In this situation, your video chip uses general memory which you do not have much. Theoretically, 4GB RAM should be enough but not with this graphics card.
Low graphics settings set in the game options as it is mentioned above can help. You can also ask computer service it is possible to add RAM cubes to your laptop... RAM memory isn't expensive.

You have also a problem with updating your Windows Defender
Select "Check for updates" in the Windows Security Virus & threat protection screen to check for the latest updates.
By the way, check if your all system is up to date.
https://support.microsoft.com/help/4027667/windows-10-update
It is possible that you have also been affected by an error recently reported - Internet connections lowes FPS rate.
You can easily check it. Disconnect the Internet completely and try without it

I don't work for EA