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- @crinrict No, I did not rename anything.
I've added the ".rar" file (sorry, it seems the message got longer). - crinrict6 years agoHero+
These are all rather old ones. Could you delete them and trigger the error again and see if you get new ones.
Also try this:
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
- Options.ini (or just re-set all your settings manually)
- Tray Folder
- Screenshots/Videos/Custom music
- Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
- Custom content like clothing, hair, skins, make up ....
- Mods (one by one, making sure they all still work)
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
- @crinrict Thank you. I have not the time to follow the factory reset at the moment but I can only try with triggering a new last exception.
I'm attaching two last exception files. One with cc/mods activated and the second one without cc/mods. Again, the error occurs either way.
Tomorrow I'll try with the recommended resetting method. Thanks again.
- @Gaarel You game is outdated. Your game version is 1.54.120.1020 but the current version is 1.55.105.1220.
Maybe this is a reason. Go and update your game . - @Shareliara I know, but I'm afraid (and I'm almost sure) that updating my game will cause even more problems as it actually happened to many other gamers, who after September's patch cannot even use build/buy mode and switch to life mode. I want to solve this issue first because, as I explained above, the errors were born with the patch from June. 😞
- crinrict6 years agoHero+@Gaarel They look like all the same error and like something is outdated.
Try the reset and update your game. It's best if you update first and then do the reset.
Users that have the issues you describe probably use outdated mods. - @crinrict I've updated the game. Should I try to see if everything is alright before resetting, or should I directly use the resetting method? Thank you.
- crinrict6 years agoHero+@Gaarel Try without first.
I tried a new game without cc/mods but nothing has changed. Attaching the new last exception (just in case).
Luckily, I could access CAS and build/buy without any further bug. So, I'll put back my Mods folder and try the resetting...I'm losing hope right now, because if that won't work I really don't know what to do next. 😞
- @crinrict Oh dear, I've tried and not even resetting has worked for me. Thank you for your time spent trying to help me anyway!
I still can't understand why, but I'm 100% sure it's June's patch fault. I've never, NEVER, encountered such problems before even using tons of cc. I really don't understand. I'm upset but at least I can still play the game, just I won't be able to watch TV, take soaks and massages. Is it there a way to directly contact the "gurus" or developers? - crinrict6 years agoHero+
Would you be willing to share your save with me ?
If so, please zip your saves folder and upload it somewhere like dropbox,, googledrive or OneDrive and PM me the link.
@crinrictI'm going to create the ".zip" file with all the saves (the error occurs everywhere but you can use the most recent save). I'll send you the link as soon as I can. Again, thank you for your time.
- crinrict6 years agoHero+
I tested a few of your saves and get no errors.
Are you sure you didn't put anything back when you tried the factory reset ? Tested on a new save with nothing added back ?
I'm moving this to tech so someone else can assist you further with troubleshooting as I'm going on a break for a week.
- @crinrict Yes, I'm sure. Before starting a new game I have removed the Mods folder and disabled cc/mods option in-game. It's strange, but I'm glad to read this, that with the same save files the error does not occur. Thank you for your time, what is the next step then? Do I have to write a PM to someone or something else?
- crinrict6 years agoHero+@Gaarel Very strange.
I only tested one of your saves as time was short.
Could you tell me which one was the new save that never saw any mods ?
You can find instructions how to find the right file name here: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-does-this-forum-work/m-p/7368675#M83549
Als let me know which family. - @crinrict Oh, sadly I've deleted that file after finding out the resetting method didn't work so, despite not having the time at the moment, I'll try with resetting again and I'll create a brand new file with nothing added as soon as I can today or tomorrow morning.
Thank you. - crinrict6 years agoHero+
@Gaarel Still all good for me. Could you zip your entire user folder and send me the whole thing (the whole SIms folder in documents)
- @crinrict Do you need the brand new one (after the resetting) or the "backup" one?
- crinrict6 years agoHero+@Gaarel Since it's not working with either, either is fine.
- crinrict6 years agoHero+@Gaarel "unfortunately" still don't have issues. I even disabled all packs you don't have and had no luck duplicating.
Guess next step would be a video from you (whenever you have the time, no rush) or just wait for the next patch and see if it gets better. @crinrictI'm sending you the video via OD since it's too big to attach it here.
By the way, although it is a video from a couple of months ago, you can actually see what happens every time my sims try to watch TV or take soaks/mud baths despite having updated the game, resetted factory options etc.
Thank you.
@crinrict I'm attaching the last exception from the new user's game to see if there's is something new/different.
- crinrict6 years agoHero+@Gaarel It's still the same exception
Did you at one point have the school mod in ? What kind of other mods/cc were you using ?
The folder reset should get rid of everything but who knows.
Did you do a complete reinstall yet ? Clean out all Sims files and reinstall the game ? @crinrictI only use 2 mods. The Mannequin Uncapper (100) from LemonyLin (ModTheSims) and Andrew's Studio (Sims 4 Studio) custom umbrellas (plus Custom Umbrellas Set 1 from Feyona, which are recolors). I have to admit they're pretty old by now but, again, before June's patch all was working correctly and I have experienced the same errors without mods.
Then there are another few things which I'm not sure if they can be properly defined as "mods" but they are:
necrodog's HD feet (version 5 from his tumblr);
LUUMIA's Dr. BODEII (Lean) and BodyHair (version 5 Plus).
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