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puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

Re: Sims 4 crashes after 5 min on my external SSD

@skullgirl111  The driver for your graphics chip is crashing, and if that's happening while you play Sims 4 it would explain the issue.  Please start with a couple of basic checks of your Windows system files:

  • Hit Windows key-X
  • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
  • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
  • The system will start validating soon. If it throws an error, please list it here
  • After it reaches 100%, hit Windows key-X again
  • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
  • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
  • Post the message you receive here

If sfc reports that it found corrupt files and was unable to repair some of them, please stop here and let me know.  Otherwise, restart your computer, hit Windows key-i, select Update & Security, and click the button to check for updates.  If anything installs, restart your computer when you're done.

Next, download the newest stable (not beta) graphics driver from Intel:

https://downloadcenter.intel.com/download/30381/Intel-Graphics-Windows-10-DCH-Drivers

Run it as an admin: right-click on the driver and select "Run as administrator."  Restart your computer after it's installed, then try to play.

15 Replies

  • skullgirl111's avatar
    skullgirl111
    4 years ago
    @puzzlezaddict Heyy, my laptop says error 740

    This is what I did:
    Windows PowerShell
    Copyright (C) Microsoft Corporation. All rights reserved.

    Try the new cross-platform PowerShell https://aka.ms/pscore6

    PS C:\Users\egcas> DISM.exe /Online /Cleanup-image /Restorehealth

    Error: 740

    Elevated permissions are required to run DISM.
    Use an elevated command prompt to complete these tasks.
  • skullgirl111's avatar
    skullgirl111
    4 years ago
    @puzzlezaddict The message: Windows Resource Protection found corrupt files and successfully repaired them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.
    PS C:\WINDOWS\system32>
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @skullgirl111  The error 740 is likely because you used the regular version of PowerShell rather than the one with "administrator" in the name.  The commands listed require admin permissions to run.

    Since sfc repaired some corrupt files, go ahead and try to play again, and if the game still crashes, please post another dxdiag.

  • skullgirl111's avatar
    skullgirl111
    4 years ago
    @puzzlezaddict Omg I think it worked! I went to the intel driver&support assistant and I updated something else and my sims works fine!
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @skullgirl111  That's great to hear.  I'm curious what exactly updated, if you can find out.  It should be listed in the Reliability Monitor: hit Windows key-R, enter "perfmon /rel" without quotes, and you'll see a list of errors and updates with a column for each day.  Today is all the way on the right, and the installed update should appear with a timestamp.  It would be really helpful to know what in particular fixed this issue.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @skullgirl111  I see the same errors in your dxdiag.  Please try doing a clean uninstall and reinstall of Origin:

    • Quit Origin, then right-click on the Task Bar and open the Task Manager.  Scroll through looking for Origin entries.  If you find any, click on them and End Task.
    • Clear Origin's cache.
    • Download Revo Uninstaller (the free version is fine) from here.
    • Launch Revo, select Origin from the list, and click Uninstall.
    • When it finishes uninstalling, select "Moderate" under "scanning modes," and click Scan.
    • If Revo finds any remaining registry entries, select all, delete, and click Next.
    • Revo will display "Remaining Data and Folders."  Select all of them except for the "Origin Games" folder, if it appears.  (This is where Origin games are installed by default.)  Delete the rest.
    • Close Revo, and restart your computer.

    Next, download the full Origin installer and run it.  Here's the direct download link:

    http://download.dm.origin.com/origin/live/OriginSetup.exe

    Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @skullgirl111  I'm not sure why Origin is trying to update: the full installer should have provided the most up-to-date version of Origin.  Did you install Origin itself on the internal drive or the external one?  It may help to put it on the internal, and it doesn't take much space.

    If that doesn't help, or you've already installed it there, try disabling the Origin Client Service and Origin Web Helper Service.  Hit Windows key-R, enter "msconfig" without quotes, click the Startup tab, and uncheck the box next to each one.  If you see an EABackgroundService, uncheck the box next to it as well.  (The list is in alphabetical order.)  Then restart your computer and run Origin as an admin again.

    Finally, try playing while your computer is offline.  You can sign into Origin and put it in offline mode, then disable wifi before launching Sims 4.

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