Graphics Card Not Recognised by TS4

IncomingNazgul​  The unrecognized graphics card isn't an actual problem and shouldn't affect loading times at all.  We can add it to the database, but it would be best to address the other issues first.

Did you bring over any Sims 4-related data from the old computer?  If so, please move or rename the Sims 4 folder in Documents > Electronic Arts and see whether that helps.

If it doesn't, try playing with the computer offline.  You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.  This is just a test; I'm not saying you would need to play like this in general.

Please also provide a dxdiag, for reference.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

Thank you for the quick reply!

The only data I brought over are my mods and CC, but I deleted those, restarted the game and it still takes around 2-3 minutes to get to the menu. Also tried doing it offline, but same thing happens.

I have run the dxdiag command and I noticed that it says DirectX 12 Ultimate is disabled. Please see attached. Could this be the issue?

IncomingNazgul​  Sims 4 uses DirectX 9 or 11, depending on the graphics card and user settings.  So while DX12 is installed on your computer, and any system with Windows 11, it's not relevant to the game.

I don't see any obvious explanation in your dxdiag for the lag.  Do you use a third-party antivirus?  If so, try disabling it, temporarily of course, to see whether it helps loading times.  If it does, you can set exceptions for TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64, or the Bin folder they're in.

Even if you don't think you have an antivirus running, please check in case one came pre-installed on your computer.

If that doesn't help, please create a new admin Windows account and try playing there.  Make it local, as in, don't link it to your Microsoft account or any email address.  You'll be able to launch Sims 4 without reinstalling anything, but your saves and other data won't be available.  The idea is to see whether some setting in your main account is the problem here.

I have just been able to work out what the issue was with the game taking so long to load. Basically when I set up my new computer and linked my OneDrive account, I did have a Documents/Sims 4 folder in the cloud which downloaded onto my new computer, so I did have Sims4-related data from the old computer. Once I sorted that out, the game launches smoothly and I have no more problems with the Gallery either! So that's one issue resolved.

However I still have the issue with the graphics card not being recognised. Any idea on how to go about this please?

Many thanks for your help, I greatly appreciate it!

IncomingNazgul​  That was part of why I suggested the new, local, admin Windows account.  No linked email means no OneDrive in addition to fresh user settings.  I'm glad you addressed that part.

For the unrecognized graphics card, open [install location]\The Sims 4\Game\Bin, here by default:

C:\Program Files\EA Games\The Sims 4\Game\Bin

Copy GraphicsCards.sgr and paste it into Documents\Electronic Arts\The Sims 4\ConfigOverride.  The point is that this copy won't get reverted to the original the next time you update or repair the game.  Open the file, click ctrl-F and search for intel , and you'll land here:

vendor "Intel" 0x8086
    card    0x2A42  "Intel® Graphics Media Accelerator 4500"    $cardLevelLow   $resolutionLow  unsupportedMac

Create a new line under the Intel one, indent it to match the one above (looks like four spaces on my end), and add this line:

vendor "Intel" 0x8086
    card    0x46A6  "Intel Iris Xe Graphics"    $cardLevelHigh   $resolutionHigh

Save the change, close the file, launch the game, quit, and check Config.log again.  Your should see [Found: 1, Supported: 1] in the graphics section.