Forum Discussion

peno11's avatar
peno11
Rising Veteran
2 years ago

Re: DirectX 11 Technical Issues and Feedback Thread

@kaichen04 You are on Windows 7, which The Sims 4 no longer officially supports. Also, your GPU is no longer supported by Nvidia and therefore isn't getting any new drivers for almost three years now. These two problems combined and I am afraid you should be happy the game still works for you at least in DX9. Sorry to be bearer of bad news, but there are times when you need to move with your hardware.

4 Replies

  • kaichen04's avatar
    kaichen04
    New Adventurer
    2 years ago

    I have DirectX 11 installed. In fact, Windows 7 itself comes with DirectX11, by default. Also, your tone is bit rude. If you aren't footing the bill you shouldn't be telling people what they need to buy or what their level of happiness should be. It helps no one.

  • @kaichen04I don't think they said anything rude, they just said that one can't expect anything good with such outdated hardware and OS and they said correct.

    I don't think it makes sense to report issues in this case.

  • kaichen04's avatar
    kaichen04
    New Adventurer
    2 years ago

    This is a place to report technical issues; I'm reporting one. the message I got wasn't that my current setup was incompatible. It asked me to reinstall. I did. Twice. It didn't work. I'm waiting for further information. Even though I have Windows 7, last time i had an issue, I came here. People helped me. My game was fixed. This forum was a tremendous help.You, however, are not helping anybody. In fact, you are complaing that I am using the forum for what it is exactly for: reporting issues. If someone from techical support tells me the new game update won't be compatible with my PC, so be it. But no one told me that. The message I'm getting is simply to reinstall, but reinstalling hasn't fixed it. I want to know if there are further steps or if they can correct this issue in a future update. You are being rude. Regardless if you aknowledge it. i'm trying to report an issue and you are being condescending and disrupting my communication with people that can help. It's rude.

  • crinrict's avatar
    crinrict
    Hero+
    2 years ago
    @kaichen04 Your card should support DX11 and the message is indeed a bot generic. Don't think that reinstalling anything would help.

    I personally don't have any suggestions atm but the info you give is helpful to EA who monitors this thread.