Forum Discussion

Petulkaaa's avatar
Petulkaaa
2 years ago

Re: [CURRENT ISSUE] Sims 4 Unable to Start, Game Data Missing or Damaged

Hello to everyone,

so sorry to interrupt.

After a long time, I wanted to go play The Sims. Which I have a lot of expansions for.
I have a new laptop, I tried downloading the origin - I see that's no longer possible - so I downloaded the ea app.
Everything went fine, the app downloaded, I logged in. I found The Sims in the library and just got it installed. Everything went fine like that.
However, when I now turn on PLAY, the game doesn't start at all and an error message pops up, see attachment (game can't start because data is missing or corrupted).
I've tried to look up the hints, but I don't know what to do anymore. I've had the game repaired, nothing. Uninstalled and reinstalled, also nothing.
I also don't have any CAS demo installed according to the first post. So I don't know what to do ☹️

edited title after splitting thread.  -puzzlezaddict

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Petulkaaa  I've split your post into its own thread because this error is unrelated to the one covered in the thread where you originally posted.  This isn't usually an installation error; the more common cause is the game's inability to access the user folder.  That, in turn, is most often caused by OneDrive, so please try pausing syncing before launching Sims 4.  You can see the option by right-clicking the cloud icon in the lower-right corner of the screen.

    If that doesn't help, please disable Controlled Folder Access:

    https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html

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