Forum Discussion

Re: Post-Update Save Corruption 7/23/2024

Hi, I just tried this and now the game is stuck on the loading screen and will not come up to show the homepage. What now?

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    11 months ago

    @Daereads2  Please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/