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roberta591's avatar
roberta591
Hero (Retired)
3 years ago

Re: Latest Sims 4 Update Removed My DLCs and Broke My Save

@John_Zonbi   I've had a lot (and I mean a lot) of trouble with Sims 3 and the EA app. If you lost Origin just reinstall Origin and see if the game runs right. I reinstalled Origin and then my Sims game updated and repaired and started running right IF I launched from Origin. Ahem (cough - cough) - me thinks the new app may need some tweaking. I think EA is aware of the problem and Lenny and Squiggy are hard at work at it. Hopefully this will get your game running right.

2 Replies

  • SimQARobo's avatar
    SimQARobo
    Icon for EA Staff rankEA Staff
    3 years ago

    Hello @John_Zonbi 

    There was an EA App update released today that may have fixed this issue.  If you're still seeing this problem after updating EA App, let us know.

  • jeanmarie618's avatar
    jeanmarie618
    3 years ago

    I have a similar issue. After receiving the EA App, Sims 3 was no longer playable. I contacted Help and the man in chat help sent an automated type response saying they are aware of the issue and are working on a fix.

    So, I switched to Sims 4, which I rarely play. It worked great for a couple days, though I kept seeing something about Get To Work. I ignored it. Today when I tried to play Sims 4 I got a warning saying I need Get to Work, or my game could end up corrupted.When I clicked on Get to Work, it says 'You already Own this".

    I contacted EA Help and was supposed to receive a phone call. It never came.

    Just tried Sims 4 again, after repairing the game, and it loaded fine... but went back to a save from yesterday afternoon. I lost maybe 8 hours of game play. I didn't save the loaded game. Waiting for some help.

    Thanks.

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