game crashes every 20-30 minutes

morganxomg​  Look for an update for your motherboard's BIOS.  There's a common crashing issue with newer high-end Intel processors that the board might overclock by default, and a BIOS update sometimes solves the problem.  I have no idea what board you have, let alone whether there's an update, and for that matter I don't know that you actually have this error.  But it's common on your hardware and presents the way you describe it.

If that doesn't help, boot into BIOS and disable CPU Turbo Boost, which will be under Advanced settings and might be called something slightly different.  It should have Turbo in its name though.

If that doesn't help either, please provide a dxdiag so I can look for other causes.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

thank you so much for this ! i will try it now. the motherboard i have is MSI PRO Z790-A Max Wifi LGA 1700. here is the dxdiag as well.

thank you again!

morganxomg​  Your dxdiag shows that Razer Cortex is crashing, and that Sims 4 (in DirectX 9 mode) is crashing due to an issue with the Nvidia driver.  That doesn't mean that the overclocking isn't the issue, as it can trigger different types of crashes at different times.  But it might not be, and it certainly could be only one of several problems, with the others being unrelated.

Point is, if changing the BIOS setting doesn't help, or you want to try something else first, uninstall Cortex and see how it goes.  You may be able to reinstall it later; the point is that this particular install isn't working correctly.  And if that alone doesn't help, do a clean uninstall and reinstall of your graphics driver:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

@puzzleaddict so i've removed razer cortex and it's still crashing. i'm hesistant to change the BIOS setting, as this is the only game that is crashing so often (and at all - no other games i play crash). i've reduced my graphics, tried using the sims 4 camera vs sims 3 camera, and still no luck. i have reinstalled graphic drivers as well and still no luck. ): 

thank you for trying!

also here is my dx diag: i'm thinking i need to do a clean uninstall and reinstall of nvidia? let me know your thoughts. 

hello simmers!

after some additional time with gamplay and updating my drivers, it seems that i'm still experiencing crashing after about 30-45 minutes of gameplay. i'm coming up with kernel events and i'm not sure what they mean. anyone have ideas of what a solution could be? i have also tried a new save file and that hasn't worked either. here is my latest dx diag.

morganxomg​  A LiveKernelEvent is a system error that is a serious problem but not critical enough for Windows to initiate an emergency shutdown.  (That would be a Blue Screen of Death.)  "Live" is in contrast to the "death" part of BSOD, and "kernel" refers to the OS kernel, which includes the OS itself and critical drivers: graphics, chipset, the kind of software that the machine needs in order to function properly.

Each LiveKernelEvent has a code after it that specifies what type of error it is, for example 141 is a timeout of the graphics driver.  Windows detects that the driver hasn't responded in a timely fashion and kills the driver in response.  193, which is what appears several times in your dxdiag, is a problem of the DirectX graphics kernel, so it often indicates a problem with the graphics driver but can have other causes.

At any rate, your new dxdiag shows lists some LiveKernelEvent 193 errors and also some crashes that look like what happens when CPU Turbo Boost is still enabled.  Did you try to disable this?  If so, what exactly was the setting called that you changed, and is it still disabled now?  Please check and let me know, since this error does have other causes, but they're less common and more work to fix.

thank you so much puzzle addict for responding. i appreciate you so much! i didn't try to disable it, i wasn't sure if it would affect other games. i also wasn't sure if the game is overclocking/overheating, and if that was something i could fix without changing any base settings. 

if i were to disable turbo boost, is that in the BIOS mode? and could other games be affected by this change?

morganxomg​  Yes, CPU Turbo Boost is in the BIOS Advanced settings.  Anything that's CPU-heavy would be affected by disabling it.  You could of course enable and disable the setting as it was relevant, but I understand that that's inconvenient.  Still, it's helpful to find out whether this fixes the Sims 4 issue at all.