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mildredalien's avatar
mildredalien
2 years ago

Re: [STEPS UPDATED] Newly-purchased DLC not appearing

I am also having this problem, bought and redeemed a code for Sims 4 Horse ranch - the EA App indicated that the code was successfully redeemed, however the download did not start and it still appears as a pack I need to purchase, there is no download button. When I open the Sims 4 game it says that the pack is purchased and that I need to download it to use the content.

I have tried clearing the EA cache, restarting the program etc. but it keeps showing as for purchase.

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) Purchased DLC will not download or appeared as purchased
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 24th Nov 2023
Summarize your bug I purchased the DLC for The Sims 4: Horse Ranch. It shows up as owned pack when I launch the game. It is still available to purchase in the EA app.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Buy expansion pack and will not show in Manage add ons within EA app.
What happens when the bug occurs? The game won't be added to download manager. It is still available for purchase and not owned by my account within the EA app.
What do you expect to see? I expect the game to download and have access to this expansion packs contents

2 Replies

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  • Phantomrose's avatar
    Phantomrose
    2 years ago

    I am also having this problem; I purchased My Wedding Stories, Dine Out, Snowy Escape, and Island Living and these items are not showing as purchased; it is saying I still need to purchase these items. I have received an order confirmation through my email and order is marked as completed in my order status. 

    Product: The EA app
    Platform:PC
    Error Report ID (learn how to create an Error Report ID in the sticky post) 26331bd5-b3c7-4cda-a968-7fabf738a977
    Which client functionality are you experiencing this bug with? Download Game
    When did this happen? (dd.mm.yy hh:mm) 24th Nov 2023
    Summarize your bug I purchased My Wedding Stories, Dine Out, Snowy Escape, and Island Living. It shows as if I still need to purchase these items in the EA app and I am unable to download these items.
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Buy expansion pack and will not show in Manage add ons within EA app.
    What happens when the bug occurs? The game won't be added to download manager. It is still available for purchase and not owned by my account within the EA app.
    What do you expect to see? I expect the game to download and have access to the content I have purchased. 

  • KDucky11's avatar
    KDucky11
    2 years ago

    I'm having this problem too, in addition to being charged multiple times for the DLC

    I have tried clearing the EA cache and restarting/singing out and back in, etc

    Product: The EA app
    Platform: PC
    Error Report ID (learn how to create an Error Report ID in the sticky post) Purchased DLC will not download or appeared as purchased and I was charged multiple times.
    Which client functionality are you experiencing this bug with? Download Game
    When did this happen? (dd.mm.yy hh:mm) 24th Nov 2023
    Summarize your bug I purchased multiple DLC during the sale. I was charged multiple times plus the DLC is not showing up as owned and cannot be downloaded.
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Try buying a few DLC from the cart on the EA app and you may be charged multiple times like I was and the DLC won't be available for download.
    What happens when the bug occurs? The game won't be added to download manager. It is still showing as available for purchase and not owned by my account within the EA app.I was also charged multiple times.
    What do you expect to see? I expect the DLC to be available to download and to have my excess charges refunded.

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