packs i already own needing to be "installed"

I've been having this problem for over a month, and I cannot for the life of me figure out what to do. Whenever I hit the load button for my saves or try to load any other saves it says I need all the packs I already own to play. Obviously, I've bought these packs since I need them in order to resume my files. This issue has happened before but usually fixes itself when I reset EA or restart my PC. I've repaired the game, reset my PC, turned off cc, reset EA, even tried playing through steam and nothing works. I miss my legacy family please help!