Re: Twitch Prime Loot PS4 Horizon Skin

Hi @tsukiyama28, 

I'm afraid that account-related issues like this are not something we can investigate here on Answers HQ. Please reach out to the EA Help team when you've got the chance so they can take a look. For more information on how to set up a case with them check out the EA Help website. If you prefer you can also speak with them over Twitter or Facebook instead. 

/Kent