What to do if your Apex Legends account got banned or suspended

Hi, I hope you're doing well. I know that is not the right place for BAN, but I just wanted to know if somebody got banned and EA unbanned him/her. My account is hacked and someone tried to do everything in my account, for cheating to all, at least I returned my account, but I saw in email that I got banned. I contacted the EA and I'm still waiting for an email for 2 days. I just wanted to know if anybody got unban, I just want to know this! Thank you.

Hello, I got banned in origin just by making an apex battle pass purchase on my friend's computer ! It's so frustrating i got no email nothing, directly perma suspended . I sent A request 3 days ago and still got no reply. Paying money to get banned , that's so annoying.

This happened to me too ! It was intended to be a gift , instead i got banned and my friend list his money ! This is so wrong 

Hey @IceNorthKing and @TheUnseenDiq, if you have a ban or sanction on your account then you will need to speak to our Terms of Service team.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

Hey @IceNorthKing you will need to wait for a response from our TOS team.

They are the only ones who can assist with an issue such as this.

Darko

EA says that we will get a response within 72hours, it’s been 5 or 6 days now and we are still waiting, even when i got banned , i didn’t receive even an informative email . I dont know what to say really...

It's been like 8 days, still no Answer. Pay money get banned , nice company !

Context: I came back to Apex recently as I lost interest in game I was playing competitively and wanted to be able to play a different game to relax / take less seriously. When I was playing ranked (This was the first time I had played ranked in Apex, I've had the account since day 1 of launch but never played in ranked), after playing a couple of game I was just banned out of nowhere with the message of "The client's game account has been banned: Banned". So I instantly submitted a case and waited until today. This is also an account that when I first started to play apex, I sunk a decent amount of money and time into it.

I finally got an email about my previous case after a week, that said that I was "cheating" and that ea sticks by its decision. I'm literally at a loss for words as I have never ever used:

• use software that interferes with or disrupts an EA Service or another user’s account.
• use undocumented features, exploits or cheats in-game that disrupts an EA Service or another user’s account.
• use software or cheats that disconnects other users from the EA servers.

Although in anti cheat work you tend not to disclose the information and say what people were specifically banned for (Aimbot, esp, silent aim, stuff like that), I would like to know what I have been falsely banned for. I have now submitted another case in the hopes that they redo their evaluation on my case. I've seen people get advice from other players and EA staff on here so I'm hoping I can actually talk to humans about it rather than waiting for the brick wall that is EA's case system. 

Have any of you guys had this issue and resolved it? How did you tackle it? Is it possible to speak to any real person at EA?