Community Crashing Troubleshooting Guide

Hello Legends,

We're all extremely excited to hop into Apex Legends, but we know there are some players out there experiencing crashing woes. While you might not always see an immediate response from us under a post, that doesn't mean we aren't tracking the issues being reported and reading responses to let the teams know what's happening out there.

Below is a compiled list of workaround solutions offered by players in the Apex Legends community that we've seen in various hot topics. We hope this helps save you some time troubleshooting so you can spend more time in the game. Keep in mind each workaround may not fix it for everyone, so part of technical troubleshooting is to go through the list to see what sticks for you. Officially EA approved PC, console, and mobile troubleshooting steps can always be found at our Support website Help.EA.com. 

Some things we've seen consistently while reviewing DxDiag reports submitted in posts is that players DO NOT HAVE:

• Latest Windows updates installed
• The latest GPU driver for AMD and NVIDIA video cards. 
• Some PC users are not meeting the minimum system requirements to run the game. They can be found here.

PC Troubleshooting

• Cap your frame rate.
  • Go to EA app->game library->right click on Apex ->Game properties->advanced->and put in Command line arguments: +fps_max 75. (You can try setting it lower too (100, 90, 80, etc.) This step has improved stability for a lot of players, but you may need to try some different settings to get it right.
• Set Anti-Cheat priority to low in Task Manager. 
  • Launch the game.
  • Open Task Manager by typing CTRL + ALT + DELETE
  • Go to Details tab>Find Easy Anti-Cheat program and right click>Set priority to low.
• Try lowering the graphical settings within your in-game settings menu. You can try setting everything to low, and have anything optional disabled, then if you do see increased stability, you can enable things piecemeal until you find where your issue lies. 
• Disable any overclocking that you have on your CPU and GPU, even "factory" overclocks.
• Right-click on desktop shortcut icon and run "troubleshoot compatibility" before launching.
• In Control Panel, go to All Control Panel Items\Power Options\Edit Plan Settings, then Change Advanced Power Settings. Change the value for Turn off Hard Disk (minutes) to 0, and see if this has any impact.
• If you have an FX-6XXX CPU, check the steps in this thread.
• Switch from Full Screen to Windowed mode or Borderless from in the in-game settings
• Close programs and overlays running in the background like Discord overlay, GeForce Experience Overlay, TeamSpeak, Asus GPU Tweak II, MSI afterburner, EVGA Precision, Shadowplay, Aura for ASUS, RivaTuner OSD, RivaTuner statistics, GeForce Experience, Radeon ReLive, Voicemeeter, FRAPS, OBS studio, Razer Synapse 3, Razer Cortex, and Razer Chroma Kit.
• There might be some type of program running in the background or installed on your PC that is causing a conflict with EA app. By performing a clean boot, you close down all unnecessary programs needed to boot up your PC. Once you boot it up launch the game immediately. 
• Turn off G-Sync (NVIDIA) or Freesync (AMD)
• Adjust Ambient Occlusion in NVIDIA control panel (Manage 3D Settings)
• Adjust or disable all forms of Vsync for your monitor
• Try uninstalling GeForce Experience (NVIDIA)
• Increase your GPU and Windows power setting to Max. Open up "NVIDIA Control Panel" -> from the NVIDIA Control Panel, select the "Manage3D settings" from the left column -> click on the Power management mode drop down box and select "Prefer Maximum Performance".
• Reducing VRAM usage from 8GB to 6GB (streaming texture option)
• Reinstall the game to the internal hard drive (C:\) and unplug external hard drives that aren't being used
• Add Windows Defender Firewall exceptions: (Control Panel\System and Security\Windows Defender Firewall\Allowed Apps). Make sure to add and check both boxes for EA app as well as Apex itself.
• Right-click the speaker Icon in your system tray (bottom left of Windows) then choose Sound > Playback and disable any output device not in use (don't forget to right click show all disconnected / deactivated devices).
• If you are encountering the "illegal instruction" error message, please report the issue to Easy Anti-cheat using the form here: https://www.easy.ac/en-us/support/apexlegends/contact/tech/
• Allow Windows to manage your PageFile size
• Ensure that EA app, the game and your PageFile are all on the same drive.
• Remove torrenting software from your system.

Xbox

• Perform a power cycle: https://support.xbox.com/en-US/xbox-one/console/power-cycle-console
• Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
• Deleted the local saved data. From My Games & Apps>Highlight Apex Legends>Press Start>Manage Game>Deleted Saved Data
• Unplug any devices attached to the USB slot
• Reinstall the game (if it is on an external hard drive try installing it on the internal drive)

PlayStation

• Check to make sure you have the latest software update: https://www.playstation.com/en-gb/get-help/ps4-system-software/
• Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice). Turn it back on after 1 minute. Launch the game.
• Turn off Convert Incoming Voice to Chat Text in the game's settings.
• Unplug any devices inserted into the USB slot
• Restore the license for the game: https://manuals.playstation.net/document/en/ps4/settings/license.html
• Try reinstalling the game. If you're using an external hard drive, consider installing it on the internal to see if you have any improved results.

We hope the steps above offered by other players can help get you into the game right away.

Good luck and have fun!