Create child account

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I tried creating a child account with https://help.ea.com/jp/help/account/set-up-child-ea-account.

But I could not do it.

Why could not I active the creating button?

I tried the followings.

 4. Enter the email address from your own EA Account in the Parent's or Guardian’s email address field.

  => I puts my parent's email address.

 And I put password and public ID.

But the creating button was ignored.

There was the message such as " the email has already existed".

1 of two reasons.

1) that email been used to register an account earlier (the account email) so you cant register another account on that email.

2) childs age is too young to get registered.

I suspect nr 1. Remember if your main account use an email, you cannot create another account (read child account) on the same email, you need to have an email not used before.

Thanks for your message.

1. is correct.

I will try again after creating a new email address for my child.

Is it correct that the new email address is controlled by me(parent) ?

I understood what you said.

I will create a children email address and use the parental controls.

Thanks you very much.